Killian Smith

Experience

• 

  Dunnes Stores

  Dec 2012 - Dec 2012

  Shop Assistant

  Till- Worker, Stock, attended to customer needs

• 

  SPAR South Africa

  Jun 2013 - Oct 2015

  Shop Assistant

  • Assisting shoppers to find the goods and products they are looking for.• Being responsible for processing cash and card payments.• Stocking shelves with merchandise.• Answering queries from customers.• Responsible for dealing with customer complaints.• Keeping up to date with special promotions and putting up displays.• Receiving and storing the delivery of large amounts of stock.

• 

  Cavan Living

  Jun 2014 - Sept 2014

  Graphic Design / Web Design

  Helped with the website design of new business called SkillBuilder that was in the making. I came up with the colour scheme for the website and designed the logo, sliders and the general layout of the site. Also helped redesign an existing website http://digitalsolutions.ie/ using WordPress.

• 

  CG Power Systems Ireland Ltd

  Jan 2016 - Jan 2017

  Production Line Worker (Final Assembly)
• 

  Convergys

  Jan 2017 - Jun 2018

  Technical Support Associate

  Provide first class technical and billing support to telecommunication service customers via telephone. Achieve and maintain call handling and quality based statistics.Effective use of systems and tools available in the call centre.Track and document information regarding customer queries in a call tracking database.Contribute to overall team performance, including support and assistance of other team members. Promote additional client services as required.

• 

  UPS

  Jun 2018 - now

  Currently working on the Apple Team. Help deal with client requests in making changes to the delivery of their Apple products and other general queries relating to the delivery of their package. Reallocation of freight and import charges of UPS billing invoices internationally.Request acceptance from UPS contacts in other countries for shipments that are import charges or that are out of time for automatic credit and re-bill.Complete the necessary paperwork once acceptance is received from other countries to re-bill the import charges or freight charges. First point of contact for UK and Irish customers for billing inquiries on their invoices via telephone and email.Investigate and follow up on customer queries on invoices as first point of contact.Contacting customers through email and telephone to advise of any updates on queries logged or any outcome of our investigations.Engaging in direct contact with other UPS departments to help assist the customer in getting their query resolved.

  • Preferred Customer Associate

    Jun 2020 - now

  • Global Charge Reallocation Administrator

    Jun 2019 - May 2020

  • Billing Representative

    Jun 2018 - Jun 2019