Chelsea Derbyshire

Experience

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  IHOP

  Feb 2016 - Aug 2019

  Server

  - Delivered exceptional service with a positive attitude to guests while balancing large table sections in a fast-paced work environment- Provide training to new employees on restaurant standards, service expectations, and proper food handling- Frequently assisted colleagues during rush periods to foster and promote teamwork by providing exceptional service and guest dining experience

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  Abilene Christian University Residence Life

  Aug 2017 - May 2018

  Resident Community Leader

  Selected as a leader in the ACU academic and residential community to field student concerns, mediate roommate disputes, plan community events, and connect residents with academic and mental health resources.

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  CitySquare

  May 2018 - Aug 2018

  Summer Camp Mentor Leader

  - Led programs and activities for 25 children in kindergarten through third grade, focused on helping young children develop foundational communication and teamwork skills - Facilitated youth developmental courses including typing, reading, cooking, swimming, summer-school course tutoring, and communication- Served as primary facilitator in conflict resolution between children and offered appropriate emotional support

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  Lytle Land and Cattle Co.

  Dec 2018 - May 2020

  Server

  - Ensured optimal guest experience by seating guest, recording orders, serving food and beverages, and removing dinnerware promptly - Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks - Resolved customer concerns using conflict resolution and communication skills

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  CitySquare

  May 2019 - Aug 2019

  Intern at CitySquare Americorps - Community Life

  - Provided outreach and engagement in residential clinical case management program for more than 50 neighbors using evidenced-based practices exercised in social work to identify neighbors’ needs- Researched, planned, and implemented beneficial and informational events such as chromotherapy, supportive addiction recovery, and financial literacy for neighbors on a weekly basis- Served as liaison between neighbors in need of resources and appropriate organizations such as food pantry registration and health clinic coordination - Thoroughly documented case notes and entered data in a timely manner to ensure the continuity of care for each neighbor Show less

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  Oceans Healthcare

  Sept 2019 - May 2020

  Social Work Intern

  - Facilitated group therapy sessions specializing in addiction recovery, veteran services, and general mental health for over 60 adolescents, adults, and seniors in intensive outpatient programs (IOP) experiencing a variety of emotional and behavioral needs assisting in their recovery- Evaluated new patients in inpatient care during the intake and assessment process, serving as the first voice in recommendation of proper care- Documented and provided reports on patients’ behavior and progress for an average of 35 patients per week, resulting in a concise collection of patient data used to further understand and aid their continuation of care- Conducted Capstone research that improved the patient discharge process for the inpatient and IOP by interviewing over 150 patients to compile quantitative and qualitative data Show less

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  AmeriCorps NCCC

  Jun 2020 - May 2021

  Team Leader

  - Led and supervised a team comprising nine diverse adults aged 18 to 24 through an 11-month traveling National Service program that meets a variety of critical needs in urban and rural communities- Completed two months of training in conflict resolution, diversity, mental health, psychology of disaster response, budgeting, and supervisory skills- Managed internal team operations in accordance with AmeriCorps policy, including the timely submission of five logistics reports weekly, administration of a cumulative total of over $100,000 federal funds, and coordination of continuing project logistics with all sponsors- Guided team in the distribution of over 129,000 lbs of donated goods to Massachusetts residents experiencing food-insecurity in response to the COVID-19 pandemic- Assisted with patient administrative support and logistics at a COVID-19 vaccination clinic in a socially vulnerable location in Buffalo, New York to distribute more than 15,000 vaccinations- Collaborated with and served as the first point of contact for over 10 project hosts to lead team in over 20,000 cumulative service hours with a diverse slate of nonprofit organizations- Quickly learned, then supervised, construction tasks/tools, resulting in the successful construction of five homes for residents combating housing insecurity Show less

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  AmeriCorps St. Louis

  Sept 2021 - Aug 2022

  Corps Member

  - Served in a National Community Service program for an 11-month term within a diverse Corps of 42 members responding to critical unmet needs in areas of disaster recovery, environmental conservation, and wildfire response - Aid in the mental response and recovery to communities impacted by natural disasters through volunteer management, intake assessments, and case work- Conducted heavy debris removal and mold remediation of homes in response to natural disasters across the midwest, supporting the physical and emotional rehabilitation of communities- Partnered with conservation and emergency management agencies to meet critical environmental needs by restoring native habitats and public land through prescribed fire, invasive species removal, and wildfire response- Assisted in the Emergency Operations Center of the Winter Warming Shelter by providing outreach services and emergency shelter to over 50 unhoused individuals across St. Louis, Missouri Show less

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  Gaylord Hotels

  Nov 2022 - now

  Guest Service Expert

  - Build a memorable and unique experience for each guest by ensuring the optimal service operation for food and beverages.- Set up and deliver services throughout large scale networking and dining events that allow 500+ clients to enjoy their experience with Gaylord Texan. - Communicate with team members and kitchen staff for prompt and correct delivery of food and beverage orders.

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  The Excel Center of Arlington at Millwood Hospital

  May 2023 - Dec 2023

  Therapist Assistant

  - Lead therapy sessions for groups of 10-25 patients experiencing a variety of behavioral and emotional needs in the intensive outpatient and partial hospitalization program- Provide comprehensive clinical case management services by developing biopsychosocial assessments, behavioral management, family therapy, discharge planning, and creating goal-oriented, patient-centered treatment plans - Conduct daily group therapy sessions focused on skills that increase mood stabilization, improve interpersonal communication, and healthy coping techniques through psychoeducation- Collaborate on a multidisciplinary team of clinical social work interns, therapists, nurses, and psychiatrists to connect patients with appropriate community and medical resources Show less

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  SafeHaven of Tarrant County

  May 2024 - now

  Community Engagement Coordinator

  - Manage a growing volunteer program by recruiting, screening, interviewing, and matching interested individual and group volunteers with various opportunities at SafeHaven, ensuring that volunteers are matched to appropriate volunteer needs- Refine and execute a volunteer training program that orients volunteers to SafeHaven's mission, structure, operational procedures, and specifics of each volunteer's assignments- Interface with SafeHaven staff and partners to develop innovative opportunities for volunteer services that best supplement staff and partner agency expertise and resources- Seek out and maintain corporate and group volunteer opportunities- Collaborate with SafeHaven Shelter and Housing staff to determine most immediate in-kind needs to support clients- Manage in-kind donation operations by distributing donated items to appropriate SafeHaven shelters in a timely manner- Manage meals at both emergency shelters provided and served by community groups including soliciting meals as needed by coordinating dates and meals with kitchen manager- Speak on behalf of SafeHaven at community events are fairs by presenting about SafeHaven and providing education about intimate partner violence- Utilize Neon and other data storytelling tools to develop a robust framework for tracking and regularly reporting on data as it relates to volunteers and community engagement, with a focus on connecting the quantitative information to the impact on SafeHaven's vision and goals Show less