Muhammad Affan Khan

Experience

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  Misaf Energy

  Feb 2018 - Jun 2018

  Operations Manager

  • Worked as “Technical Operations Manager” at Misaf Energy Company. My job included:- Purchase and logistics of equipment.- Supervision of Installation and commissioning of Solar Energy Projects.- Design and feasibility preparation.- Energy Management and calculation.- Off-Grid, On-Grid and Hybrid Solar Energy Systems deployment.- Standby Diesel Generator Installation and troubleshooting.- Direct Client handling and debriefing.

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  CHINA STATE CONSTRUCTION (CSCEC)

  Jul 2018 - Jul 2019

  Project Site & HSE Engineer

  • Worked as “Traffic Safety Engineer” in ITS department of China State Construction Engineering Corporation. My job description includes :- Safe Logistic management of Guard Rails, Gantries, Sign Boards, Poles and Precast from warehouse to construction sites.- In-charge Engineer at execution of U-Posts and Guard Rail installation on 56 km Motorway.- In-charge Engineer at Installation of Fence, Poles, Reflectors and Safety signs.- Supervision and Execution of road marking and cat-eye Installation.- Supervision of concrete foundations.- Safety management of Construction site.- Labor handling and construction site management.- Warehouse Management and material handling.- Management and deployment of Construction machinery. Show less

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  Garibsons (Pvt) Ltd

  Jan 2020 - Oct 2020

  Risk and Compliance Engineer

  Key Responsibilities- Designing and implementation of complete H.S.E Policy of the company.- Training of staff and development of a prevalent safety culture.- Conducting H.S.E surveys and audits of all production lines.- Making of building plans and preparation of emergency procedures.- Monitoring of H.S.E performance of all employees.- Preparation of daily observation and surveillance reports.- Performing risk analysis, task analysis and Hazard analysis.- Management of Quick response firefighting team.- Fire Hydrant System operation and management.- H.S.E monitoring and compliance with standards.- Disease outbreak prevention and Quarantine management. Show less

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  PAKITEX board industries Pvt. Ltd

  Nov 2020 - May 2021

  H.S.E and Compliance Engineer

  Key Responsibilities- Develop a Sustainable and Robust Quality Management System (QMS) for the company. - Research, Identify and rectify the Gap between Customer Expectations and Product Specifications.- Make efforts to bring Quality Management System of the company on ISO 9001 standards. - Develop and regulate a strong H.S.E Management System and Monitor its Compliance. - Carry out training and development of the employees regarding Health and Safety at work.- Carry out audits to ensure compliance with set standards.- Supervise and monitor H.S.E documentation and record keeping.- Design, develop and Ensure smooth operation of a 1000 G.P.M Sea water based Fire Hydrant System.- Train and operate a Quick Response Firefighting team.- Research and Improvement in the Fire Safety systems specific to board industry.- Operation and compliance in Fire protection with NFPA standards. Show less

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  Outwerk Solutions

  Sept 2021 - Nov 2022

  Customer Relations Specialist

  Primary Duties and Responsibilities:- Acts as the liaison between customers and CIK Telecom to ensure customer retention.- Extend the life and value of the existing contractsPrevent customers from taking their business to other carriers.- Promote new and existing product offerings i.e. Explain product features and benefits in an attempt to up sell.-Attempt to save disconnect requests.-Escalate problem to technical group.- Work closely with the Marketing department to achieve an effective customer communication line. Show less

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  360factors, Inc.

  Dec 2022 - Jan 2025

  Customer Support Specialist

  Key Responsibilities:- *Responsive Customer Interaction:* - Respond promptly and accurately to customer queries via phone, email, or chat. - Provide timely assistance with a commitment to precision.- *Customer Needs Identification:* - Discern customer needs and offer guidance on leveraging specific product features. - Enhance customer experience by facilitating effective product utilization.- *Product Malfunction Analysis:* - Conduct meticulous analysis and reporting of product malfunctions. - Utilize diverse testing scenarios, including user impersonation, to pinpoint issues.- *Database Management* - Maintain our internal databases with comprehensive information on technical issues. - Document valuable insights gained from constructive discussions with customers.- *Proactive Complaint Management:* - Monitor and address customer complaints with a proactive approach. - Offer timely assistance to resolve issues and ensure customer satisfaction.- *Collaborative Team Engagement:* - Share innovative feature requests and efficient workarounds with team members. - Foster a collaborative environment by contributing insights and ideas.- *Customer Communication:* - Keep customers informed about the latest features and functionalities. - Facilitate effective communication to enhance customer awareness.- *Thorough Issue Resolution Follow-up:* - Follow up with customers to confirm the resolution of their technical issues. - Ensure a comprehensive approach to issue resolution and customer satisfaction.- *Feedback Gathering and Collaboration:* - Gather customer feedback and collaborate with Product, Sales, Dev. and Marketing teams. - Contribute insights to facilitate continuous improvement in products & services.- *Training Support for Juniors:* - Provide assistance in training & development for junior Customer Support Representatives. - Share knowledge & contribute to the growth of the support team. Show less

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  Warmly,

  Jan 2025 - now

  Customer Support Representative

  Key Responsibilities: * Customer Support: * Provide prompt and effective support to customers via various channels (e.g., email, chat, phone) * Troubleshoot and resolve customer inquiries, technical issues, and complaints efficiently * Gather and analyze customer feedback to identify areas for product improvement * Build and maintain strong customer relationships * SQA Operations: * Participate in all phases of the software development lifecycle, including requirements gathering, testing, and release * Develop and execute test plans and test cases * Identify, document, and track software defects * Perform regression testing and ensure the quality of software releases * Monitor and analyze product performance data to identify and address potential issues * Process Improvement: * Analyze current support and QA processes, identify bottlenecks, and recommend improvements * Develop and implement new processes and workflows to enhance efficiency and effectiveness * Contribute to the development and maintenance of internal knowledge base articles and documentation Show less