Hannah Rosema, MHA

Experience

• 

  Hope College

  Jan 2009 - Jan 2011

  Academic Tutor

  Helped students in biology and science courses develop study skills necessary to succeed. Reviewed course materials in order to help students learn.

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  Gazelle Sports Grand Rapids

  Jan 2012 - Jan 2013

  Sales Specialist

  Sales specialist at Gazelle Sports Grand Rapids, named a "Top 4" run-specialty retail store by the Independent Running Retailers Association in 2012. At Gazelle Sports we actively pursue, encourage and celebrate a healthy lifestyle.Created meaningful relationships with customers.Trained in World Class Customer Service and consistently exceeded customer expectations with outstanding service.

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  Gazelle Sports

  Jan 2012 - Jan 2013

  Liaison for Girls on the Run

  Liaison for Girls on the Run and Girls on Track for West Michigan. Worked with Kent County Girls on the Run to coordinate shoe fittings. Conducted shoe fittings in schools in West Michigan. Organized spreadsheets with fitting measurements and shoes sizes for each participant. Placed 3,000 shoe orders with New Balance.

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  Nanny

  Aug 2013 - Jan 2014

  Childcare Provider

  Lead household management for two children. Coordinated schedules and appointments by effectively communicating with family members and teachers.

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  Trillium Institute

  Feb 2015 - Sept 2021

  Education Coordinator

  • Manages educational offerings to medical professionals at Michigan State University. • Facilitated the education for over 600 medical students and residents educated by our team.• Scheduled and organized 250 local and national presentations.• Organized training for 15 Hospice and Palliative trained fellows since the inception of the program. 79% of the fellows trained currently practice in West Michigan, creating direct impact for our community. • Schedules 20 Michigan State University Medical Residents through a Hospice and Palliative Care rotation each year. • Schedules 120 Michigan State Medical University Students through a palliative care shadowing experience each year. • Coordinates community education efforts of Trillium Institute by managing relationships with community organizations, churches, lifelong learning programs and local colleges and universities. • Applies for and obtains Continuing Education credits for nurses, social works, physicians, occupational therapists and physical therapists. • Organizes a quarterly meeting for 40 Hospice and Palliative Care physicians. • Prepares and edits publicity content related to educational offerings, manages all social media accounts. Show less

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  Grand Rapids Public Schools

  Jul 2015 - Nov 2016

  Varsity Volleyball Co-Coach

  • Help student athletes develop the skills necessary to succeed on and off the court• Develop relationships between coaches and athletes• Work with coaches to organize and schedule open gyms, tryouts and practices

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  Holland Home

  Jul 2017 - Sept 2021

  Practice Manager

  Responsible for the oversight and coordination of the operations of the Trillium Institute and Trillium Palliative Services practice, including supervision of staff. • Oversees daily practice operations.• Manages five Physicians, three Nurse Practitioners, one Licensed Practical Nurse, and one Medical Assistant. • Directly served 9,000 patients. Served 4,000 in the clinic and community, and 5,000 in the hospital. • Executed the implementation of a new Electronic Medical Record system, and became a trained Super User of the System (Athena Health).• Coordinates development of palliative care practice policy and procedures.• Prepares and analyzes various statistical reports, including monthly Key Performance Indicator Reports.• Prepares visit claims to ensure timely billing and payment for services.• Organizes documents within Medical Record system. • Works in collaboration with billing team to promote efficient billing practices. • Interacts with patients daily, and gains customer feedback.• Addresses patient issues in a timely and compassionate manner.• Participates in meetings to ensure practices were JACHO and HIPAA compliant. Show less

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  Careline Health Group

  Sept 2021 - now

  •Conduct weekly scheduling reviews to optimize provider productivity and address any identified gaps.•Manage a multidisciplinary team of 40, including physicians, nurse practitioners, medical assistants, schedulers, and back-office staff.•Oversee operations across four large territories spanning multiple states, ensuring consistency and high-quality care delivery.•Coordinate provider transitions, ensuring seamless operations and addressing facility concerns promptly.•Analyze and distribute monthly productivity RVU reports to providers, including applicable bonus calculations.•Drive growth of patient census through strategic planning and operational excellence. Show less

  • Regional Practice Manager

    Feb 2023 - now

  • Practice Manager

    Sept 2021 - Feb 2023