Chirannjevi Panala

Experience

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  Freelance

  Feb 2000 - Apr 2004

  Freelancer
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  Sify Technologies Limited.

  May 2004 - Oct 2006

  Network Engineer

  Started IT Career for the first time after completion of bachelors degree and after well trained in Hardware and Networking from IIHT Basheerbag, Hyderabad with Sify as a network engineer, core responsibilities are designing the fibre optic network for entire Guntur main locations, from there implementing the switches to give the broadband connections to homes and commercial offices.

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  ProcessWeaver, Inc

  Nov 2006 - Oct 2015

  Started working with ProcessWeaver as a System/IT Administrator position (I was the first employee for ProcessWeaver Global).Established complete IT Infrastructure from entry level to 4 locations along with two onsite USA and Germany locations.• Established the complete USA and Germany IT Infrastructure through Remote management.• Implemented the complete ProcessWeaver GLOBAL DATA CENTER from the scratch to international standards in Guntur,India.• Implemented and handling the USA DATA CENTRE from the entry level.• Implemented and handling the Backup and DR (Disaster Recovery) environment in India.• Implemented and handling the Rackspace Cloud private HYPER-V for ProcessWeaver major Production Customers (Red hat, GE, Intel, Cargill... etc.)• Implemented dedicated network environment along with DR environment in Rackspace for ProcessWeaver Customers Production servers between two Rackspace regions of Sydney and Dallas.• Implemented and handling the Active Directory for entire ProcessWeaver Global from India.• Implemented and maintained 18 SAP instances with different versions of 4.7, ECC 6.0, EHP4, EHP5, EHP6 and EHP7.• Implemented and managing of Citrix Xen App (https://wts.processweaver.com/) for India, USA and Germany developers/Sales people to access anywhere in the world for on-demand applications.• Implemented and managing the datacentre from scratch to Almost 16 IBM Rack servers with various OS platforms by virtualization of VMWare ESXi.• Implemented Cisco firewall family of SA 540 first time in ProcessWeaver India and later on upgraded to Cisco ASA 5515X in 2013 with the Site to Site VPN of 4 different ProcessWeaver locations in the Globe.• Implemented Atlassian JIRA Project tracking and Confluence WIKI tool for ProcessWeaver internal information as well as for Products help documentations.• Implemented JIRA Service Desk for ProcessWeaver customers for support. (http://service.processweaver.com/) Show less * Implemented Atlassian JIRA Project Tracking tool for ProcessWeaver India and USA locations to track the projects.* Atlassian products JIRA Customization (Cloud or local hosted) with Workflow Schemes, workflows, Permissions, User/Group access controls (Crowd/LDAP/AD), Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations. * Atlassian tools and SVN/GIT, JIRA hosting on-demand, Installations, Administration, Atlassian tools upgrades, backups, migrations to JIRA, integrations, support, health checks and JIRA configurations for Protecting intellectual property. * Cost effective quarterly Atlassian maintenance support service and other for - Atlassian JIRA, Agile, Tempo Time Tracking, Zephyr test management, Confluence, Service Desk, support, migrations, remote IT support, License renewals requirements and advisory etc. * Develop best practices and processes [Agile scrum methodology, JIRA program Management [JIRA scrum], JIRA dashboard customization, JIRA release management, JIRA test management, JIRA training]. Show less Started working with ProcessWeaver as a System Administrator position (First employee in ProcessWeaver Global).Established IT Infrastructure and Technology from entry level to 4 locations along with one onsite USA location.• Established the complete USA and Germany IT Infrastructure through Remote management.• Implemented the complete ProcessWeaver GLOBAL DATA CENTER from the scratch to international standards in India.• Implemented and handling the USA DATA CENTRE from the entry level.• Implemented and handling the Backup and DR (Disaster Recovery) environment in India.• Implemented and handling the Rackspace Cloud private HYPER-V for ProcessWeaver major Production Customers (Red hat, GE, Intel, Cargill... etc.)• Implemented dedicated network environment along with DR environment in Rackspace for ProcessWeaver Customers Production servers between two Rackspace regions of Sydney and Dallas.• Implemented and handling the Active Directory for entire ProcessWeaver Global from India.• Implemented and maintained 18 SAP instances with different versions of 4.7, ECC 6.0, EHP4, EHP5, EHP6 and EHP7.• Implemented and managing of Citrix Xen App (https://wts.processweaver.com/) for India, USA and Germany developers/Sales people to access anywhere in the world for on-demand applications.• Implemented and managing the datacentre from scratch to Almost 16 IBM Rack servers with various OS platforms by virtualization of VMWare ESXi.• Implemented Cisco firewall family of SA 540 first time in ProcessWeaver India and later on upgraded to Cisco ASA 5515X in 2013 with the Site to Site VPN of 4 different ProcessWeaver locations in the Globe.• Implemented Atlassian JIRA Project tracking and Confluence WIKI tool for ProcessWeaver internal information as well as for Products help documentations.• Implemented JIRA Service Desk for ProcessWeaver customers for support. (http://service.processweaver.com/) Show less

  • IT Manager

    Jan 2012 - Oct 2015

  • JIRA Configuration Specialist

    Jan 2011 - Oct 2015

  • IT Administrator

    Nov 2006 - Dec 2011
• 

  EA Labs India Pvt. Ltd.

  Oct 2015 - Sept 2017

  Working as IT Manager and JIRA Configuration Specialist in EA Labs India Pvt. Ltd. * I’m the first employee who Started EA LABS India IT from the scratch to International standards for two locations of Guntur and Hyderabad.* Implemented the EA LABS NETWORK CENTER from scratch to 200+ nodes.* Designed a Project in JIRA for IT Assets management of 2000+ assets for both Hardware and Software IT Assets.* Administering the Office 365, from adding EA domains to EA Labs Office 365 tenant and configured the complete Office 365 Exchange for India and USA users mail boxes.* Administering the Office 365 components of SharePoint, OneDrive and Microsoft Teams.* Designed and Implemented JIRA Service Desk for Internal users as IT ticketing System.* Implemented Fortigate 90D firewall for Network and Internet Security along with WAN redundant and WAN Link Load Balancing.* Implemented Cisco 2504 wireless controller with 4 AP’s to provide WIFI access along with MAC allowing security.* Implemented and Configured JIRA and JIRA Service Desk from the entry level to Production for 200+ users along with GitHub integration for code repository. * Implemented Atlassian JIRA Project Tracking tool for EA LABS India and USA locations to track the projects.* Managing of IT team for day to day IT Operations to allocate the IT Tickets to the team members.* Attending weekly Global management calls to update the India IT Related topics and get the new requirements from management.* Designed and Implemented Tempo timesheets and Tempo Planner to see the utilization of all the resource and Resource Capacity in JIRA.* Implemented Zephyr Test Management tool for Quality Assurance team to created test cases and raise the bugs inside JIRA.* Designed and Implemented OKTA SSO for EA Labs India and USA teams and integrated 20+ internal Apps to use.* Managing some of the internal tools/apps of Ring Central, SAP Partner Edge and SAP Portals for On boarding and Off boarding the users. Show less Working as IT Manager and JIRA Configuration Specialist in EA Labs India Pvt. Ltd. Having 5+ years of experience in Atlassian tools of JIRA, JIRA Service Desk and Confluence.* Implemented Atlassian JIRA Project Tracking tool for EA LABS India and USA locations to track the projects, resource forecasting, billable reports.* Atlassian products JIRA Customization (Cloud or local hosted) with Workflow Schemes, workflows, Permissions, User/Group access controls (Crowd/LDAP/AD), Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations. * Atlassian tools and SVN/GIT, JIRA hosting on-demand, Installations, Administration, Atlassian tools upgrades, backups, migrations to JIRA, integrations, support, health checks and JIRA configurations for Protecting intellectual property. * Cost effective quarterly Atlassian maintenance support service and other for - Atlassian JIRA, Agile, Tempo Time Tracking, Zephyr test management, Confluence, Service Desk, support, migrations, remote IT support, License renewals requirements and advisory etc. * Develop best practices and processes [Agile scrum methodology, JIRA program Management [JIRA scrum], JIRA dashboard customization, JIRA release management, JIRA test management, JIRA training]. Show less

  • IT Manager

    Oct 2015 - Sept 2017

  • JIRA Configuration Specialist

    Oct 2015 - Sept 2017
• 

  Rizing HCM

  Oct 2015 - Jun 2018

  - Responsible for all Aasonn Global IT Infrastructure, Business & Professional Systems of Salesforce, OpenAir, Jira and S/4 HANA etc..- Accountable for components of the IT Strategic Plan working with the business leaders to ensure that decisions take into the full life cycle of the portfolio optimizing investments, operational costs to drive business value Globally.- Manage Help desk , Asset Management , LAN/WAN Network Infrastructures , Microsoft Office 365 suite, SharePoint Online and Azure.- Develop talent within through coaching and mentoring,training needs analysis and implementation of team training and development plans - Performance management, setting of goals and objectives for direct reports- Support Continuous Improvement agenda covering ICT Infrastructure, Service Delivery and process improvement opportunities.- Head IT Procurement , Developing and monitoring Budget. Show less

  • Global IT Director

    Sept 2017 - Jun 2018

  • Manager IT and JIRA

    Oct 2015 - Sept 2017
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  Rizing

  Jul 2018 - Nov 2019

  Director of IT Global Support

  Responsible for Information Technology Support for all the entities in Rizing globally.24/5 IT Support for 3 entities 13 countries.

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  EA Labs India Pvt. Ltd.

  Nov 2019 - Dec 2020

  Director of IT Consulting
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  Syson Labs

  Jun 2020 - Dec 2023

  Director of Consulting
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  Www.chirannjevi.com

  Jan 2021 - now

  Blogger

  www.chirannjevi.com

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  Rizing

  Mar 2022 - Dec 2023

  Global Manager IT Service
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  Wipro

  Jan 2024 - now

  Global IT Service Manager - Rizing