Saibal Bhattacharyya

Experience

• 

  The Oberoi Group

  Jun 2017 - Sept 2021

  Duty Manager

  • Managed Front Office, Reservation, Guest Relations, and Social Media Marketing, leading a team of 15 team members. Successfully achieved a 485% climb in Followers and 250% in Reach for theSocial Media channels of the organization within 1 year.• Supervising Guest Relations, Reservations, and ensuring adherence of day-to-day operations to SOPs.• Hands-on experience and day-to-day use of Opera, Micros, SAP, Newgen, Ecobillz.• Ensuring maximum enrolment in loyalty program to enhance repeat business segment.• Possessing strong commercial acumen, with experience in increasing profitability.• Monitoring MTD, QTD numbers closely apropos room nights, ARR, RevPAR, and departmental expenses, with the aim of maintaining concerned budgeted YTD numbers.• Managing Room Tariff (Public Rates) and Packages.• Supervising Business on Books, History, and Forecast, with the purpose of manoeuvring and optimizingoccupancy and revenue.• Achieved #1 position in the city on TripAdvisor within 1 year after taking on the responsibility of managing OTA channels for the property.• In the operation audit conducted discreetly by Leading Quality Assurance, I was given the opportunity to assist the auditors. That year the property achieved a collective score of 98%, which happens to be the highest across the company. Show less

• 

  Skillzage

  Sept 2021 - Jan 2023

  Digital Product Designer

  Designed digital products for the EdTech startup structuring curricula around developing soft skills aimed at students.

• 

  Woyce

  Jan 2022 - Jan 2023

  Social Media Manager

  Curated and managed content for the media outlet startup in the development stage, developing a content governance plan that standardized content creation processes and improved content quality.