Ning Liu

Experience

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  IBM

  Apr 2011 - Jun 2013

  System Engineer

  • Technically assisted the sales team to develop and implement specific account penetration strategies, produce account specific product and solutions.• Leveraged knowledge of competitive solutions to effectively address and dispel customer objections to IBM solutions.• Configured and documented IBM Power system and storage solutions to meet customer and sales objectives.

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  Dell EMC

  Jul 2013 - Jun 2018

  Senior System Engineer

  • Provided high-level technical expertise in support of pre-sales activities in the assigned market. • Assisted in the analysis, design, and development of fully integrated technology solutions.• Made technical and sales presentations to customer's technical staff and senior management.• Analyzed customers’ industries background and trends, understood the business applications and proposed the suitable IT infrastructure solutions for customers.• Supported and managed a customer proof-of-concept promoting key features and functions.• Conducted competitive analysis and suggested solutions to problems in a sales campaign. Show less

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  Alibaba Cloud

  Jun 2018 - Nov 2018

  Business Development Manager

  • Explored and identified business, built pipelines, and executed sales using Alibaba cloud solutions such as cloud computing, big data, AI, and industry solutions.• Led solution development efforts that best addressed end-user needs, while coordinating the involvement of all necessary company and partner personnel.

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  Dell Technologies

  May 2019 - Sept 2022

  Presales System Engineer

  • Provides technical leadership and direction to customers and partners in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market.• Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers.• Makes technical presentations to customer’s technical staff and senior management. Understands Dell EMC and competitive technology and business applications within the assigned market. Conducts research, answers question and removes objections that arise in a sales campaign. Show less

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  NetApp

  Sept 2022 - now

  Cloud System Engineer (Customer Success)

  • Work closely with customers and partners on NetApp 1P & 3P products. Become intimately acquainted with the customer’s business requirements, technical needs, solutions, environment, and service history.• Assist customers to implement NetApp Cloud storage and other Cloud services, accelerating customer onboarding process.• Provide guidance and best practices to support the development of a cloud adoption success plan and deliver NetApp technical adoption activities including PoC, demo, etc. Monitor usage trends and customer health to proactively identify challenges and optimize opportunities.• Utilize customer engagement, project management, cloud adoption technical expertise, and escalation management skills to provide the personalized and proactive enterprise-class customer success experience.• Share new features and roadmap and articulate how they can support the customer goals and objectives. Show less