Nancy Brimhall

Experience

• 

  Smith's Food & Drug Centers

  Jan 2002 - Jan 2005

  Checker
• 

  GE Money

  Jan 2005 - Jan 2009

  Piloted Transitional GE to American Express Account Manager support. The project resulted in consistency between GE National Account Manager’s transitioning to American Express and stabilized service on GE MasterCard until product transition. o Rebate Reportso Contract Questionso Partnership Business PlanOperations resource on system performance and stability in addition to client escalations, communicationg root cause analysis and resolutionStrengthened client relationships by direct interaction and servicing.Facilitated training and documentation to manage client requirements for Call Center Operations Show less

  • Account Development

    Jan 2006 - Jan 2009

  • Specialty Services

    Jan 2005 - Jan 2006
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  American Express

  Jan 2006 - now

  Responsibilities include identifying and documenting business needs and requirements. Work with multiple resources to:• Assists in the analysis of underlying issues discovered during requirement gathering stage• Ensure the Development Team's proposed design meets business requirements • Coordinate Testing and Impact assessments Assists in the analysis of underlying issues discovered during requirement gathering stage• Ensure the Development Team's proposed design meets business requirements • Coordinate Testing and Impact assessments Show less SLC Operations resource for a variety of initiatives including: vPayment uplift, Multi-Currency BIN, DC 2015 Internal Applications migration, and vPayment Dashboard.Part of a specialized team that provides end to end global Account Development Support for TSYS platform clients, specifically vPayment OTA market segment. Dedicated support for Travelocity’s $1B vPayment program; managing their customized merchant overcharges reporting and auto-dispute processes. Project liaison and next level of escalation support. Coordinate cross functional issue resolution for Corporate Purchasing Card clients using American Express on TSYS platform. Provide GCG and USCC Account Management Support, as well as Operations resource.Additional responsibilities include Operations support, training and documentation. Show less

  • Product Owner

    May 2013 - now

  • Account Management Specialist

    Sept 2010 - now

  • Account Development Support

    Jan 2006 - Sept 2010