Luisa R.

Experience

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  Constellation

  Oct 2022 - now

  Hospitality Specialist

  I honed my leadership and multitasking abilities by managing event setups, coordinating staff, and ensuring smooth day-to-day operations. I provided excellent customer service by assisting guests with food and drink choices, preparing hot beverages and cocktails to order, and maintaining a clean and welcoming environment. Additionally, I guided and supported team members, ensuring efficient service and fostering a positive work atmosphere. This role also involved setting up for events, managing bar operations, and addressing customer concerns with professionalism, ensuring satisfaction at every step. Show less

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  National Space Centre

  Jan 2024 - Mar 2024

  Project Manager Scrum Master

  Designed and developed an innovative interactive prototype for the National Space Centre, featuring animated characters that personify the outer planets. Each character delivers tailored educational content and engages users through a responsive API that supports dynamic questioning. Played a key role in crafting a compelling pitch and business deck, conducting regular client presentations to showcase progress, gather feedback, and provide actionable insights. This project demonstrated my ability to combine creative design, technical development, and effective communication to deliver impactful results. Show less

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  West Lodge Park

  Jun 2024 - Aug 2024

  Supervisor

  I developed strong leadership and organizational skills by managing bookings and coordinating schedules to keep everything running smoothly. I worked closely with staff, providing guidance and support to help them perform their best, and I also handled customer complaints professionally, making sure issues were resolved quickly and with care. Part of my role involved evaluating team performance and giving constructive feedback, which helped create a positive and productive work environment. This experience taught me how to juggle multiple responsibilities while staying focused on delivering great service. Show less