Mikyle Crawford

Experience

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  CUTCO Cutlery

  Jan 2011 - Oct 2011

  Sales Representative
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  Office Depot

  Oct 2011 - Dec 2014

  Senior Sales Associate

  ● Diagnosed and repaired a wide range of computer systems, consistently ensuring customer satisfaction and device reliability.● Clearly communicated with customers about technical issues and effective solutions, fostering trust and transparency.● Continuously improved technical skills and repair techniques, boosting productivity and repair effectiveness.● Monitored and achieved financial targets by efficiently managing repair operations and customer interactions.

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  Fix That Mac

  Dec 2014 - Dec 2015

  Computer Repair Technician

  ● Diagnosed and repaired over 1,000 Apple devices, maintaining high standards of service and reliability.● Communicated technical issues and solutions clearly to customers, enhancing their understanding and satisfaction.● Developed and enhanced repair skills and techniques to increase productivity and success rates.● Monitored and tracked store financial targets, ensuring the achievement of monthly goals.

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  First Class Technology LLC

  Dec 2015 - Feb 2017

  Managing Owner

  ● Specialized in supporting small businesses by securing and managing their technology infrastructure, enhancing operational efficiency and security.● Developed and implemented strategic initiatives to create brand awareness and fostered strong relationships with new customers, expanding the company’s reach.● Designed new products and services specifically tailored to meet the unique needs of small businesses, generating new revenue streams.● Provided comprehensive consultations and delivered solutions for system design, implementation, and administration, ensuring reliable backups, effective antivirus protection, and timely updates.● Utilized WordPress templates to design and implement functional and visually appealing web pages for clients, enhancing their online presence. Show less

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  Fix That Mac

  Feb 2017 - Jun 2017

  Computer Repair Technician

  ● Diagnosed and repaired over 1,000 Apple devices, maintaining high standards of service and reliability.● Communicated technical issues and solutions clearly to customers, enhancing their understanding and satisfaction.● Developed and enhanced repair skills and techniques to increase productivity and success rates.● Monitored and tracked store financial targets, ensuring the achievement of monthly goals.

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  Staples

  Nov 2017 - Feb 2018

  Technology Specialist

  ● Diagnosed and repaired computer systems.● Instructed other technicians on ways to resolve more complex technological issues. ● Consistently led the district in sales in technology services.

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  Sabey Corporation

  May 2018 - now

  ● Design, deploy, and maintain advanced security solutions, enhancing system defenses and organizational resilience.● Develop and enforce security policies and procedures, incorporating key performance indicators for continual process optimization.● Conduct vulnerability assessments and manage security incidents, ensuring timely resolution.● Administer and optimize critical security tools, including CrowdStrike Falcon, Microsoft Intune, Proofpoint Email Protection, and Proofpoint Data Loss Prevention (DLP).● Oversee administration of Active Directory and Microsoft 365, ensuring efficient and secure operations across the organization.● Learned to implement and adhere to industry-standard frameworks including NIST-CSF and SCF Frameworks as well as NIST 800 Series and ISO standards, ensuring compliance and best practices in security measures.● Actively engage in professional development to learn agile methodologies and architectural knowledge, enhancing project management and strategic planning capabilities. Show less ● Manage IT projects and system improvements to optimize technology use and efficiency.● Deploy and oversee Meraki Systems Manager MDM, managing over 200 mobile devices and enhancing device management and security.● Implement and manage over 150 Meraki Security Cameras across 6 campuses, strengthening monitoring and security measures.● Maintain the Mitel VoIP system and manage cellphone plans, ensuring effective communication tools.● Support, diagnose, and repair technology issues, escalating security concerns as necessary. Show less ● Support organizational technology needs, ensuring effective system operations and rapid issue resolution.● Facilitate the setup of new workstations and mobile devices, maintaining compliance with security standards.● Investigate and resolve technical problems.● Continuously seek innovative technology solutions.● Participate in high-priority vulnerability remediation and patching projects to enhance system security and stability.● Train new employees on system operations and company security protocols, enhancing team capability and ensuring consistent standards across the organization. Show less

  • I.T. Security & Systems Administrator

    Mar 2023 - now

  • IT Project Manager

    Jan 2023 - Mar 2023

  • IT Support Specialist

    Jan 2022 - Jan 2023

  • IT Support Technician

    May 2018 - Jan 2022