Ahmed A.

Customer Service Representative

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Saudi Arabia

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Timeline
About me
Engineering, Quality and Management
Education
- Riyadh College of Technology
  -
  Bachelor of Technology - BTech Mechanical Engineering
  Outstanding Academic Performance | Dean’s List
- Riyadh College of Technology
  -
  Diploma Mechanical Production
- School of Business at King Faisal University
  -
  Bachelor of Business Administration - BBA
  Outstanding Academic Performance | Dean’s List
Experience
- Al Rajhi Bank
  Jan 2004 - Jan 2006
  Customer Service Representative
  I worked as Customer Service Representative, Free-Phone and I keep getting approximately 400 complaints and requests a day in various fields of banking credit cards, finance, accounts etc. And I was working to resolve them in order to satisfy customers
- Alsalam Aerospace Industries
  Jan 2006 - Jan 2011
  Aircraft Technician
  perform inspections, make repairs and perform scheduled maintenance of aircraft. diagnose mechanical problems andidentify repair procedures. examine parts for defects and replace them with new ones.
- BAE Systems Saudi Arabia
  Jan 2011 - Jan 2015
  Maintenance Supervisor
  supervises servicing, repairing, and overall maintenance of aircraft and aircraft engines to verify aircrafts are safe for flight. Ensures compliance to all customer maintenance regulations and requirements.
- صندوق الاستثمارات العامة
  May 2015 - now
  Senior Quality Assurance Quality Control Engineer
  Ensuring that are the final products and services observes the company's quality standards. Responsible for the development and implementation of inspection activities, involves the design of processes, such as documenting standard operating procedures.
Licenses & Certifications
- OSHA 30 hours
  AOSH Training Center
  Oct 2012
- Managing Project Risks and Changes
  University of California, Irvine Division of Continuing Education
  Mar 2019
  View certificate
- Initiating and Planning Projects
  University of California, Irvine Division of Continuing Education
  Sept 2018
  View certificate
- GACA A&P
  الهيئة العامة للطيران المدني - «GACA»
- Integrated Management System Internal Auditor Course
  NQA Middle East
  Nov 2020
- Integrated Management System Introduction Course
  NQA Middle East
  Nov 2020
- Major Engineering Project Performance
  University of Leeds
  Jun 2018
  View certificate
- Building Your Leadership Skills
  HEC Paris
  Jan 2018
  View certificate