Daniel Mitchell

Experience

• 

  Asset Protection Associates Inc.

  Aug 2013 - Dec 2017

  Security Guard

  Responsible for routine security checks on the 3 building hotel syracuse complex prior to restoration efforts.

• 

  Spectrum

  Feb 2018 - Oct 2023

  Frontline support and escalation specialist. Responsible for coaching Frontline agents through any and all aspects of their job via phone conversations. responsible for handling all escalated customer concerns with a focus on professionalism and customer satisfaction. Leadership team acts as a liason between management and Frontline reps and works to teach reps self reliance and resourcefulness. Frontline phone agent with a main responsibility of assisting customers with their billing questions and concerns including but not limited to explanation of billing and changes of service. Worked with residential customers.

  • Community Solutions Lead

    Sept 2019 - Oct 2023

  • Community Solutions Rep

    Sept 2018 - Sept 2019

  • Billing Agent

    Apr 2018 - Sept 2018

  • Field Technician

    Feb 2018 - Apr 2018
• 

  Northland Communications Company

  Nov 2023 - now

  Network Operations Center Technician