Mohamed Elnabawi

DHL Express

Call Wise Program 1 – 6Overcoming Difficult Service SituationsThe Fundamentals of Exceptional Customer ServiceExcel at Customer Service SimulationCSV 3.36 Computer Based TrainingCSV 3.36 Computer Based TrainingManaging Your E-mailThinking StrategicallyCIS Foundation CourseIdentifying What the Customer WantsCreating Work/Life BalanceExcel at Customer Service SimulationAdvancing Service ExpertiseOvercoming Difficult Service SituationsSuccess… Show more Call Wise Program 1 – 6Overcoming Difficult Service SituationsThe Fundamentals of Exceptional Customer ServiceExcel at Customer Service SimulationCSV 3.36 Computer Based TrainingCSV 3.36 Computer Based TrainingManaging Your E-mailThinking StrategicallyCIS Foundation CourseIdentifying What the Customer WantsCreating Work/Life BalanceExcel at Customer Service SimulationAdvancing Service ExpertiseOvercoming Difficult Service SituationsSuccess over StressDiscovering What Your Customers WanOvercoming Difficult Service SituationsPromoting Your Brand to ConsumersManaging Your E-mailThe Fundamentals of Exceptional Customer ServiceCIS - Welcome to My CountryEffective Team CommunicationThe Fundamentals of Exceptional Customer ServiceOperational Excellence in Customer Service Show less

DHL Express

Professional Telephone BehaviourInductionSAFEBuilding Customer RelationshipsSales Made Simple - SMSBehavioursCall Structure and ListeningCustomer Service and Positive LanguageDG AwarenessSelling Skills for CSEasyshop TrainingCoaching DayCoaching DayPump Up The Volume Part 1Pump Up The Volume Part 2Customer Service MindsetCoaching DayCoaching DayCustomer Service - Listening, Responding and ResolvingCoaching… Show more Professional Telephone BehaviourInductionSAFEBuilding Customer RelationshipsSales Made Simple - SMSBehavioursCall Structure and ListeningCustomer Service and Positive LanguageDG AwarenessSelling Skills for CSEasyshop TrainingCoaching DayCoaching DayPump Up The Volume Part 1Pump Up The Volume Part 2Customer Service MindsetCoaching DayCoaching DayCustomer Service - Listening, Responding and ResolvingCoaching DayProfessional Selling Over the PhoneSAFECoaching DayCoaching Day Show less

UC Irvine, Extension

an insight into the manager's responsibility in planning, organizing, leading, staffing and controlling within the workplace.

Mansoura University

UC Irvine, Extension

the essential elements of Project Management and Team Leadership, further understanding of the responsibilities of leadership

UC Irvine, Extension

knowledge and understanding of personal and professional awareness, organization and commitment, and use the tools, methods and techniques that you have learned in goal setting, prioritization, scheduling, and delegation to overcome time management challenges and enhance productivity.