Imoh Tochukwu Raphael

Experience

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  (Freelance DT Engineer)

  Mar 2012 - May 2013

  RF Drive Test Engineer

  Acquired Skills and Knowledge of Value:Drive Test using software like TEMS INVESTIGATION, for data collection.Knowledge of GSM, CDMA and WCDMA technologies.Good Usage of MAPINFO PROFESSIONAL.Good usage of Microsoft Office tools.

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  Freelance Engineer

  Mar 2012 - May 2013

  Drive Test Engineer

  Acquired Skills and Knowledge of Value:Drive Test using software like TEMS INVESTIGATION, for data collection.Knowledge of GSM, CDMA and WCDMA technologies.Good Usage of MAPINFO PROFESSIONAL.Good usage of Microsoft Office tools.Projects undertaken:SSV (Single Site Verification) of Airtel 2G sites in Asaba, Warri regions - 2011 SSV (Single Site Verification) of various MTN 2G sites in Benin-City -2012 SSV (Single Site Verification) MTN 2G site in Okada and Ekpoma -2012 SSV Training of EMTS Etisalat’s 2G and 3G sites held in Abuja – Nov. 2012I.T Proficiency:Ability to use TEMS Investigation to do 2G Drive Test, generating log files.Able to prepare reports with the log file generated from drive test using map info and engineering parameter together with the template for the desired network.Ability to use TEMS Investigation to do Coverage and lock Sectors or frequency Bands when performing the Drive Test.Ability to change swap sectors on both 2G and 3G.Provide possible recommendation so as to improve coverage and quality problems encountered on the field. Show less

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  Pristine Assets Ltd

  Jun 2013 - Oct 2015

  IT/POS Retail Support Engineer

  - Creation, implementation and importing of client database from scratch into POS (Point-Of-Sale) Solution.- Setup of an outlet PC with the POS Solution so that file exchange is possible and appropriately done between the outlet and Head Office.- Supporting client on several issues in relation to the POS Solution eg Client-Server Connection issues etc.- Troubleshooting and rectifying faulty hardware systems, network connection related issues and operating system faults.- Proper Inventory management.- IT Support Help-desk.- Annually or periodically perform Audit/Stock count exercise to ensure updated inventory quantity and valuation. Show less

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  Ruff 'n' Tumble

  Nov 2015 - Apr 2017

  Inventory Specialist/IT Officer

  -Ensuring inventory position at all locations is near-accurate and up to date at all times-Supervising members of logistics and distribution department ensuring transfer is done appropriately.-Leading the stockcount team and ensuring all stockcounts are done efficiently and effectively.-Generating discrepancy reports, investigating the cause of such discrepancies and proferring solutions to them.-Supporting the IT department in their day to day functions-Monitoring production processes, ensuring right creation with all necessary kit items and merchandise distribution.-Assisting Super sales force, members of warehouse and customers when necessary-Auditing the inventory, monitoring stock records and compiling reports-Supervision of the creation and entry of new merchandise into the system(abiding by creation rules using pre-defined styles),-Assisting and Supervising the receiving of quantities into the system from the purchase order and ensuring all received quantity is balanced.-Preparing and maintaining records of all inventory Show less

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  Montaigne Place

  Sept 2018 - Apr 2020

  Lead Technical Support Engineer

  - Provide top level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.- Responsible for operating systems and associated subsystems with ERP such as Retail Pro 9 and Quick Books POS.- Identify alternatives for optimizing computer resources networking.- Collect information to analyze and evaluate existing or proposed systems while assisting personnel of other departments as a computer resource.- Provide on-the-job training to new department staff members.- Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems, hardware and software interfaces with the operating system.- Analyze and evaluate present or proposed business procedures or problems to define data processing needs.- Prepare detailed flow charts and diagrams outlining systems capabilities and processes.- Troubleshoot and resolve hardware, software and connectivity issues, including user access and component configuration.- Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are propose, or when unanticipated problems arise.- Record and maintain hardware and software inventories, site and server licensing, user access and security.- Conduct technical research on system upgrades to determine feasibility cost, time required, and compatibility with the current system.- Document system problems and resolutions for future reference.- Constantly check on all stores ensuring all are operational with little or no downtime.- Ensuring communication between the Head office and stores is seamless thereby making the stores PC to be updated at all time.- Setting up of new retail outlets with ERP software Retail Pro 9 or Quickbooks POS from scratch till they go operational.- Daily remote connection to outlets ensuring all technical issues are resolved in the shortest time possible.- Team work with other technical staff Show less

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  Beakon GPS Systems & Auckland College

  Jun 2020 - Mar 2024

  Virtual Assistant

  - Cold-called people and businesses using a given phone directory to sell products and establish relationships which resulted in a 30% increase in revenue according to each month’s target.- Answered incoming calls from prospective customers.- Used scripts to provide information about the company’s product’s features, prices etc. and present their benefits- Persuaded customers to buy by demonstrating how merchandise or services meet their need- Recorded the customer’s personal information accurately in a computer system- Kept records of calls and sales and record useful information- Went the “extra mile” to meet sales quota and facilitate future sales Show less

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  XY Labs

  Feb 2022 - Jan 2024

  Customer Support Specialist

  - Responding to customer’s enquiries via CRM tools such as Zendesk, pointing them in the right direction, and ensuring they have access to updated information.- Regulating and monitoring their social media handles (Instagram, Facebook, Discord) to detect and remove scams, profanity and ensure clarity.- Ensuring customer’s satisfaction is prioritized and company standards and ethics are maintained at all times.- Ensuring tickets are responded to in a timely manner and follow-up is done to ensure closure while maintaining customer satisfaction.- Ensuring complaints are responded to using predefined macros in Zendesk.- Created email templates following design best practices. Show less

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  Hagital Consulting

  Jun 2023 - Dec 2023

  Cyber Security Intern

  Currently undergoing a six (6) months industrial training