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Mark Pharoah

Mark Pharoah

Customer Services Agent

Followers of Mark Pharoah255 followers
location of Mark PharoahCoppell, Texas, United States

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  • Timeline

  • About me

    Remote Ops System Operator at Vestas

  • Education

    • Furness College

      1999 - 2001
      Associate of Science - AS in Business & Information Technology

      Activities and Societies: Trained in system analysis and design, database systems, computer networks, website development.Trained in Business analytics, supply chain management, risk and finance management.

  • Experience

    • Mercari US

      Jan 2016 - Jan 2018
      Customer Services Agent

      Provided personalized customer service, including investigations, problem-solving, maintaining service level agreements and working between multiple queues. Handled returns, cancellations and shipping issues including investigating transactions and user accounts to identify and prevent fraudulent behavior. Collaborated with other departments on escalated cases through the use of Slack and Zendesk.

    • Northwest Renewable Energy Institute

      Sept 2018 - now
      Wind Student

      Graduating in February 2019 - Northwest Renewable Energy Institute is a robust trade school training program to become a certified wind turbine technician. Gained skills and hands-on experience in various wind industry fundamentals such as: ENSA climb training, hydraulic systems, electrical systems, programmable logic controllers, mechanical systems, industrial safety training and metal science. Received a variety of certifications needed for the wind industry.

    • Airway Services

      Mar 2019 - Jul 2019
      Wind Turbine Technician

    • FieldCore

      Jul 2019 - Mar 2023
      Wind Installation Technician

    • Vestas

      Mar 2023 - now

      • Remote Ops System Operator

        Mar 2023 - now

      • Remote Ops System Operator

        Mar 2023 - Mar 2023

  • Licenses & Certifications

    • Safe Access and Rescue Certification (TRACTEL)

      ENSA North America Inc.
      Jan 2019

    • OSHA 10

      OSHA 10 Hour Training
      Jan 2019