Experience

• 

  Loro piana

  May 2019 - Jan 2023

  - Assisting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers;- Understanding the customer behaviours and supporting all the activities focusing in creating loyalty;- Management of the daily operation regarding data quality, using SAP, ROL, Qlik, BO, BI, SAS, website;- Supporting CRM Manager on: Comprehension of the clients and the business, Development of the marketing tools connected with CRM activities, Budget tracking

  • Customer Insight CRM Associate

    Jun 2021 - Jan 2023

  • Marketing CRM Specialist

    Nov 2019 - Jun 2021

  • Marketing Intern CRM

    May 2019 - Nov 2019
• 

  Ferragamo

  Jan 2023 - now

  Emea customer experience manager