Adam Giffin

Experience

• 

  Stonegate Pub Partners

  May 2013 - May 2015

  General Manager

  Recruiting and training teams of up to 30. Creating and revising health and safety protocols and risk assessments, meeting with law enforcement and licensing bodies to ensure the business remained safe and legally compliant. Overseeing business operations and cash and stock flow. Marketing business via online platforms and utilizing local media outlets.

• 

  Spirit Ridge, Unbound Collection by Hyatt

  Mar 2018 - Oct 2018

  Relief Guest Services Supervisor

  To act as the resort's Duty Manager working with all departments. Working in the office and front desk to facilitate checking in/out guests. Involved in the training and development of new hires and reviewed standard operating procedures to ensure the front desk operates efficiently and effectively.

• 

  Relais & Châteaux

  Oct 2018 - Mar 2019

  Server

  Seating and serving guests, ensuring the business remained clean and wellmaintainedEducated guests on daily specials, menu items and area attractionsOperated POS terminals to input orders, split bills and calculate totals.Enforced minimum age requirements for consumption of alcoholic beveragesby checking identification.

• 

  Spirit Ridge, Unbound Collection by Hyatt

  Apr 2019 - now

  Auditing transactions across all of the resort's outlets to ensure accounts are balanced by investigating and reconciling or reporting any discrepancies. Generate, write and compile business reports for the department heads and record, file and organize office paperwork and financial data.As the resort's Duty Manager, also responsible for the comfort and safety of all of the guests staying over night. This includes ensuring the resort policies are being adhered by staff, contracted security and guests. Show less Working closely with the Front Office Manager to ensure an elevated guest experience whilst implementing high service standards and a positive and caring team culture. Passionate about developing people, team development and growth is a large focus, resulting in a high performing team and and organised workplace. Contributes in day to day operations of the Front Office, developing SOP's and completing payroll. Acting as the Resort Duty Manager, the first point of contact for guest and team concerns. Trained to handle emergency situations in a level headed manner, is involved in updating, training, implementing and controlling emergency situations. Show less To act as the resort’s Duty Manager working with all departments. Workingin the office and the front desk to facilitate checking in/out guests.Implementing policies and strategies to ensure an elevated guest experiencealong with the smooth running of the resort.Adhering to the brands high standards, maintaining a professional manner inall customer and colleague interactions, answering concerns and solvingproblems with a friendly and knowledgeable approach.Focused on employee productivity by monitoring customer care performanceindicators, service level metrics and individual development.Oversaw the night audit for several months and trained the new auditor once hired. Show less

  • Night Manager

    Feb 2022 - now

  • Assistant Front Office Manager

    Mar 2021 - Feb 2022

  • Guest Services Manager

    Apr 2019 - Mar 2021