L B.

Experience

• 

  City of Newport News

  Aug 2013 - Jun 2018

  Cashier Customer Service

  Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.Approached and solved problems with initiative and sound judgment.Balanced cash drawer at beginning and end of each shift.Addressed customer questions and complaints with professionalism.Kept clean, organized and well-stocked checkout areas.

• 

  The Underground Movement

  Nov 2016 - Aug 2017

  Sales Associate

  Used POS systems to process sales transactions, confirm pricing and manage inventory.Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales.Kept sales floor organized and orderly, frequently verifying pricing, promotional signage and product availability.

• 

  Phoebus Branch Library

  Aug 2017 - Nov 2021

  Senior Library Clerk

  Helped patrons find desired items, located books and other materials and checked due dates to share expected returns.Assisted with library equipment use, aided with technology access and checked out items.Answered patron questions in-person or by phone regarding library services, resources and hours.Assisted with planning and presenting weekly children's programming, reading stories, singing songs and supervising hands-on activities.Assisted with circulation functions, processing new materials and removing materials from shelves and catalog.Increased new library card accounts, assisting patrons with paperwork and processing.Checked library materials for damages and personally repaired minor problems.Resolved disputes using knowledge of library and expert customer service skills. Show less

• 

  The Embassy Suites

  Aug 2022 - Mar 2023

  Barista

  Welcomed guests with friendly smiles and positive attitude.Cleaned and sanitized work areas, utensils, and equipment.Satisfied customers consistently, quickly meeting needs with knowledgeable service.Prepared beverages with speed and accuracy to minimize customer wait times.Fulfilled orders to exact customer specifications for optimum satisfaction.Retained knowledge of menu items to assist customers with beverage selections.

• 

  CROSSMARK

  May 2023 - now

  Event Specialist

  Demonstrated and explained products, methods, and services to persuade customers to purchase products or use services.Attracted customer interest by building interesting displays and skillfully arranging merchandise.Answered common and advanced customer questions based on extensive knowledge of products and market.