Jamil Elabd

Experience

• 

  Best Buy

  Sept 2019 - Feb 2020

  Inventory Specialist

  • Professionally delivered and installed products as well as providing other in-home services.• Helped drive a positive customer experience by building relationships and providing solutions.• Received and documented physical product from trucks, following processes outlined in SOP.

• 

  Target

  Mar 2020 - Jan 2022

  Retail Sales Associate

  • Developed high levels of customer satisfaction by being knowledgeable on almost all products offered and teaming up with co-workers providing excellent sales service.• Assisted customers in purchasing products and establishing rapport for future business.• Assisting customers by providing information that helps them resolve their issues.

• 

  H&S Repairs

  Feb 2022 - Dec 2022

  Technology Specialist

  • Interacted with customers, addressed inquiries, and provided updates on repair status.• Troubleshooted hardware and software issues on PCs and other devices.• Repaired or replaced faulty components such as screens, motherboards, batteries, etc.• Scanned and removed viruses, malware, and spyware from infected devices.

• 

  Alliance Tek

  Jan 2023 - now

  End User Technology Analyst

  • Conducting software deployments and configurations across the organization's network. • Contributing to security and compliance standards, including implementing security protocols and conducting audits.• Facilitating user training sessions and assisting in onboarding new hires.