Kasandra Sison

Experience

• 

  Niki Bryan, Inc

  Oct 2010 - Nov 2012

  Spa & Health Club, Event Services Manager

  Managed a team of 50 Team Members in the daily operations for Disney-owned and Niki Bryan-operated Salon and Spas. I was also the sole coordinator for all Disney Salon Weddings managing multiple bridal parties of various sizes in the pursuit for a picture perfect look on one of their most memorable days. • Recognized for most salon weddings coordinated at one time.• Created wedding template for better efficiency, higher sales results, and better tracking that was used after my departure from the company. Show less

• 

  Hilton

  Nov 2012 - Apr 2016

  Spa Supervisor / Event Coordinator

  Managed a team of 30 Team Members in the daily spa operations. Managed Customer and Team Member satisfaction scores, inventory control, spa service selection, vendor partnership, buyouts, and promotions. • Introduced new retail product that became our number one selling item.• Created new spa package that became out number one selling package and increased facial sales by 32%.• Sole coordinator for a $10,000 revenue generating spa buyout.• Winner of the 2015 Team member of the Quarter award.• Graduate of the Hilton Management Development 6-month program.• Chair of the Diversity Committee and Co-Chair of the Sustainability Committee.Event Services Manager November 2014 – April 2016Selected from a pool of 300 Team Members to be part of the Events Team where I assisted customers in the process of booking corporate and person events within the hotel. I managed multiple hotel events at once ensuring that all personal needs were met, promoting the best features I saw fit for their specific event, while preserving the hotel brand in the process. Show less

• 

  The Grove Resort & Spa Orlando

  Jan 2017 - Jan 2018

  Spa Manager

  Part of the pre-opening team for Benchmark Hospitality at The Grove Resort and Spa. Responsibilities included but not limited to: Created all standard operating procedures for all aspects of the spa.Hired and responsible for all team member treatment and product training.Created and managed all inventory standards from vendor relationship, ordering, standard count, display, tracking, and sales. Created spa menu.Responsible to promote spa through social media outlets, in house collateral, and outside networking events. Organized all event spa buyouts. Partnered with Marketing to create spa website, marketing strategies, and initiate approaches to promote spa and bring in revenue. Created all reports to tract spa successes and areas of improvement in retail, treatment availability and products selected for retail. Created and delivered team member 90 day evaluation. Coached and monitored team members improvements and growth. Identified competitor’s strengths and weaknesses to better set the spa up for success. Ensures spa met and maintained all state standards to properly open.Adjusted operations based on P&L statements and forecasting predictions to ensure the spa was maximizing sales while cutting cost. Show less

• 

  Marilyn Monroe™ Spas

  Jan 2018 - now

  General Manager of Spas and Salons