Jessica Chu

Experience

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  Champion Character Real Estate & Investment Inc.

  Nov 2015 - Apr 2018

  Project Coordinator

  • Managed marketing projects from conceptualization to execution with proven ability to deliver high-satisfaction results promptly within budget• Translated and transcribed the content of projects and legal agreements from English into Mandarin and vice versa in written and oral communication• Coordinated appointments and organized company events with strategic planning and organizational skills• Implemented administrative duties, procedures, and employee on-boarding handbook

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  Southern California Public Power Authority

  May 2018 - Dec 2021

  Training & Event Coordinator

  • Built organizational Learning and Development services from the ground up, includingcollaborating with seven cross-functional leaders to develop service scope andpolicies, partnering with subject matter experts to develop client-focused learning solutions, developing learning strategies and resources, and overseeing the execution of the service• Managed and led training programs from development to execution, including conducting needs analysis, working with subject matter experts, facilitating online and onsite classes, and coordinating logistics• Implemented over 30 training programs annually to support the professional developments of 900 plus attendees and align with organizational strategic priorities• Designed marketing materials using Adobe Suites to promote training programs and events; conceptualized and improved the event website and registration process• Directed and organized conferences for over 300 attendees, from managing budgets and contracts to planning event scope, communicating with all stakeholders, and leading administrative logistics• Created job aids, tutorials, workflows, and presentations supporting internal cross functional training initiatives• Assisted in the development of job functions for administrative roles, participated in the interviewing and selection process, and provided training to four new hires on job duties and procedures• Coordinated committee and working group meetings from schedule management, catering arrangement, to technology support Show less

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  Freelance

  Jul 2022 - now

  Freelance Learning Experience Designer

  • Deliver over 1,000 hours of ESL and business communication training tointernational professionals through online and on-site platforms, improvingclients' English proficiency and business communication skills• Develop and implement a series of business and interpersonal communicationlearning modules, including Productive Workplace Conflict, Speakwith Confidence, and Presentation Techniques, transforming clients' public speakingconfidence levels within six weeks• Design interactive instructional materials integrated with technologies to promotelearning experience, achieving learning retention rate of 90%• Create personalized learning curriculum and materials tailored to individual learningstyles, resulting in a 100% recruitment and client retention rate Show less

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  West Coast University

  Jun 2023 - now

  Program Manager of Learning and Development

  • Oversee the development and execution of learning and development initiatives, ensuring alignment with organizational priorities and business outcomes.• Develop and manage a comprehensive annual leadership training schedule, overseeing 27+ dynamic sessions to support the continuous growth of front-line and emerging leaders.• Design and develop eLearning modules using Articulate Rise 360 to guide employees and leaders through the performance review process.• Collaborate with cross-functional leaders to enhance the employee onboarding process by streamlining internal communication, creating a comprehensive manager onboarding guide, and establishing best practices for onboarding buddies.• Lead the strategic planning and implementation of revamping the employee orientation program across three regional locations. Co-facilitate orientation for over 600 new hires annually, achieving a 98% satisfaction rate.• Oversee employee engagement initiatives across multiple campuses in three states, implementing strategies to boost engagement and participation.• Support the continuous performance management process, contributing to data preparation for talent reviews and succession planning. Show less