Tricia Cunningham

Experience

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  Ohio Bicentennial Commission

  Jan 2000 - Jan 2004

  Communications Officer

  »» Joined the Public Relations team, holding responsibility for general media relations, marketing promotions, special event planning, website development, and graphic design.

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  Dublin Chamber of Commerce in Dublin, Ohio

  Jan 2004 - Jan 2005

  Communications Specialist

  »» Coordinated copy and printing for monthly newsletter publication and annual membership directory, in addition to managing media relations, public correspondence, and web content development.

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  Prevent Blindness Ohio

  Jan 2005 - Jan 2011

  Director of Development

  »» Promoted from coordinator to lead a team of 6 in executing campaigns and a dozen annual events, vital to achieving 80% of revenue to support a $2.3M budget.»» Conducted research and due diligence to recruit, retain, and recognize donors, working statewide to advance the organization's mission of preventing blindness and preserving sight for adults and children.»» Advanced opportunities to support site-saving programs through individual, corporate, foundation, and organizational donations, building support to serve 1 million Ohioans annually through outreach, education, and vision health programs. Show less

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  LifeCare Alliance

  Jan 2011 - Jan 2014

  Development Manager

  »» Designed and executed development strategies to diversify fundraising channels, leading and coaching a 12-member team in optimizing impact from 12 annual appeals, 350+ grant applications annually, critical public and private sector partnerships, in-kind donations, and solicitation and stewardship of major ($1K+) and individual donors. »» Activated innovative development pathways—including a special events and catering business—to fuel the achievement of $22M in development revenue.»» Achieved 80%+ retention of annual campaign individual donors, clearly communicating the impact of a LifeCare Alliance gift, and working diligently to optimize revenue from donations and proceeds from social enterprises, including L.A. Catering.»» Maintained and upheld the integrity of master lists for 12 campaign appeals, constructed 5-10 annual prospect lists, and researched emerging opportunities to engage major donors, ultimately managing donor acquisition and stewardship.»» Played a key role in planning the annual program and development budget, charting a strategic course of action to address growing community nutrition, health, and support needs, now serving 30K+ Central Ohioans. Show less

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  Ohio Department of Education

  Jan 2014 - Jan 2020

  Program Administrator 3

  »» Promoted, maintained compliance, and administered $800M in federal child nutrition funding for National School Lunch, School Breakfast, After School Care Snack, Child and Adult Care Food, and Summer Food Service programs. »» Verified compliance with state and federal requirements to maximize funding delivered to more than 1,500 schools and 5K organizations statewide. Managed program vendors involved in application support and training, cultivating productive and cost-saving partnerships.»» Participated in visioning and strategic planning processes, building policies and driving change management to mitigate noncompliance following comprehensive audits, issue corrective actions, and optimize program adoption and compliance.»» Managed Claims Reimbursement and Reporting System (CRRS) migration and enhancements, owning the entire project lifecycle from requirements, mapping through application development, user testing, and statewide deployment.»» Implemented a comprehensive and innovative community outreach plan targeting individual, private, corporate, institutional, and other public organizations, securing and strengthening 25+ local, statewide, and national partnerships.»» Served as a subject matter expert for all child nutrition programs, managed compliance across a highly complex funding infrastructure, and engaged in heavy data analysis to predict resource needs and inform long-range strategic planning. Show less

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  LINQ

  Jan 2020 - Jan 2023

  Senior Training & Client Support Manager

  »» Built the entire customer support infrastructure from the ground up, developing defining operating practices and processes to support LINQ’s federal child nutrition program solution deployed across 46 state agency clients in 38 states.»» ‘Stood up’ a solid and scalable customer support environment founded on the goal of achieving operational excellence, creating knowledge-sharing resources and building robust training programs to catalyze world-class performance.»» Collaborated cross-functionally to drive customer satisfaction and success, communicating across the organization to align expectations, quarterback critical issues, remedy escalations, and fuel the achievement of contractual objectives.»» Maintained leading awareness of emerging regulations and requirements critical to USDA compliance in each state; leveraged subject matter expertise to draft new documentation, RFP responses, and client support data.»» Surpassed customer satisfaction goal with an average of 9.2 out of 10 on transactional surveys, resulting in a highly referenceable and engaged customer base, reoccurring revenue commitments, and, ultimately, renewal contracts.»» Advocated for the voice of the customer by uncovering solutions, overcoming challenges, and identifying opportunities to improve efficiencies while meeting the goals of feeding more children in schools, childcare centers, and summer sites. Show less

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  Cypress Church

  Aug 2024 - now

  Director of Strategic Solutions and Ministry Alignment

  »» Leads development and implementation of technological solutions to support organizational strategic goals»» Leads key projects, optimizes systems, and ensures that technology solutions align with mission and operational needs