Wei Li

Experience

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  Beijing Bright-Way Online Technology Co., Ltd.

  Mar 2005 - Sept 2008

  Customer Engineer/In-house Expect

  · Account technical (HP hardware&software) support· Technical change planning/implement· Complex technical project delivery· Escalation support· SN/PM implementation in assigned account.· In-house expect @ CEB from Oct.2006-Sep.2008

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  Hewlett-Packard

  Sept 2008 - Sept 2013

  · Manage account TCE & loyalty· Account service delivery planning and resources mgmt.· Develop and execute a service contract SOW· Deliver SLA commitment and valuable service offering· Engage with BD and sales team to drive service business growth (MA, UF, TS, solution) in owned account· Renew or upsell MA in owned account· Escalation mgmt.· Manage customer service team to meet customer requirement · Mission critical hardware support· Mission Critical account technical mgmt.· Break & fix for complex case and high end BCS/SWD· Technical change planning/implement· Proactive service delivery for MC accounts based on Account Support Plan· Complex technical project delivery· Escalation support· SN/PM implementation in assigned account.

  • Account Support Manager

    Sept 2010 - Sept 2013

  • Mission Critical Hardware Specialist

    Sept 2008 - Sept 2010
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  亚马逊中国

  Sept 2013 - Mar 2016

  - Business Analysis, Planning & Review · Analyze industry, internal/external competitor and category/seller performance data · Based on data analysis, create, implement category strategy and business plan by collaborating with Retail, Recruiting and other cross functional teams · Regular review category performance and do necessary callouts, including top/bottom line goal tracking, good learning to share to other category and follow up actions to recovery the gap · Reforecast goals based on business review, analysis risk and opportunity and setup guidance category R&O goals- Category Management · Setup recruiting plan with recruiting team based on strategy, focusing on INPUTs including bigger&better sellers, key category/sub-category selections, key brands · Setup merchandising plan with Merchandising team for category/sellers to drive revenue · Be the point of contact of category, handle ad-hoc request from government or internal teams · Initiate, lead or participate category related projects on PQ issues, brands gating, customer experience, seller experience, website feature improvement, reduce core defect, categorization defect and improve refinements coverage category performance metric improvement including category item data quality, listing defect rate, perfect order percentage, etc.- Seller Engagement · Setup key account criteria to determine key account (KA) list · Create, Implement and review key account business plan together with KA · Provide selection/inventory/pricing recommendation to KAs · Help KAs to improve IDQ, store performance (POP/ODR) and create detail pages to drive CVR · Negotiate deal and promotion terms and execute deal and promotion for KAs · Handle product quality and other abuse issues of KA · Persuade KA to adopt FBA, MFNCOD, Ads and others · Collect feedback from KAs and share with relevant teams · Engage KA in marketing events, new product feature pilot, etc. Show less

  • Vendor Manager

    Sept 2015 - Mar 2016

  • Key Account Manager

    Sept 2013 - Sept 2015
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  味道网(北京)科技有限公司

  Mar 2016 - Jun 2017

  Chief Operating Officer & Co-Founder
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  深圳微言科技有限制责任公司

  Jun 2017 - Dec 2017

  Director Of Operations
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  S.F. EXPRESS CO. LTD

  Feb 2018 - Jan 2020

  Deputy Director Of Operations