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Kamlesh Semwal

Kamlesh Semwal

Customer Service Representative

Followers of Kamlesh Semwal324 followers
location of Kamlesh SemwalNew Delhi, Delhi, India

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  • Timeline

  • About me

    Technical Support Engineer at Dell Technologies

  • Education

    • DBS PG College Dehradun

      2012 - 2015
      Bachelor's degree English/Language Arts Teacher Education

      Studies Economics English literature and Geography.

    • 12

      2012 - 2013

  • Experience

    • Fybersoft Technologies

      Feb 2015 - Nov 2017
      Customer Service Representative

      Worked in inbound technical sales.Mainly QuickBooks and Computer software related Issue.

    • Dell Technologies

      Jan 2019 - now

      Provide troubleshooting and tech support services to a wide range of internal and external clientsSupport L1 TechniciansTake ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articlesFollow the SLA for issues with respect to the severity. Show less

      • Technical Support Engineer

        Apr 2022 - now

      • Senior Technical Specialist

        Apr 2021 - Apr 2022

      • Technical Support Specialist

        Jan 2019 - Mar 2021

  • Licenses & Certifications