Ahmad Faheem

Experience

• 

  Sky

  Mar 2010 - Nov 2011

  Basic responsibilities included: Identifying regulatory changes those can possibly have long term effect on Sky’s strategic plan (Level 1, Regulatory Compliance Report, Biannually] BPAP (Level 2, Business Plan Adjustment Proposal, Biannually] ABPA [Level 2-F, Implementation of Approved Business Plan Adjustments] T790 [Task assignment to project managers] Reporting team statistics regarding performance and sales targets Conducting training session for new product development (successfully conducted Sky £13.50 line rental campaign training for senior sales team members) Being a vocal part of the team that worked on developing up-skill manual for add on sales Show less Basic responsibilities included: Ensuring my team meets every performance and productivity KPI Resolving escalated enquiries and clarifying issues Setting, Implementing, and monitoring SOP’s Conducting up-skill sessions and performance coaching to ensure continuous performance improvement Task assignment and work flow predictability reporting Achieving targets with minimum man hours (within my team) Dealing with team related HR issues including pay grading, reviews, star forms and first tier disciplinary hearings Show less

  • Team Trainer

    Jun 2011 - Nov 2011

  • Team Lead

    Mar 2010 - Jun 2011
• 

  CureMD

  Aug 2016 - now

  Designation: Assistant Manager Product Support EHROperational Highlights:Project Managementa) Worked with GE for integration of their latest series of catheterization devices.b) Developed interface with ZocDoc, one of the best online medical care appointment booking service.c) Complete implementation road map to centralize and automate 4 key support processes (Step Central). d) Plan and organize Implementation Audits.e) IVR revamp to connect users to the relevant team reducing 70 percent call transfers. f) Designed skill set report to plan and manage skill levels. g) Change request qualification system to assess feasibility and utility of every change request reducing cost of development.h) Proactive Support - PR campaign design & implementation. i) Dermatology module revamp in accordance with American Academy of Dermatology guidelines.j) Live Chat Support (HIPAA Compliant) - Planning & Implementation. k) Retention Management - Defined & implemented retention matrix. Show less Designation: Product Lead EHRHere are few of the main job tasks and responsibilities: Project Management: Work with practices to implement CureMD PM/EMR.  Document and understand practice clinical workflow Document and make the appropriate settings configurations (Template types, default data citations, Rx privileges) Manage provider activation on the SureScripts network to enable the prescribers on their network Manage connectivity activation with existing laboratories Manage practice’s data migration from their legacy system Responsible for the continuous and effective communication with Sales staff, Senior Management, Technical staff, Client Services and Operations Project Management’s experience a plus. Maintain and assess project status using Microsoft Project Work directly with clients to determine payer enrollment, client configuration and system requirements Work with multiple departments within the organization and other vendor companies to communicate and manage tasks related to the clients’ implementation Manage change and client expectations effectively Establish and manage timelines/confront critical-path items and deadlines Execute client training program Delegating tasks and assignments to the PM/EMR Support team Facilitating compliance with the various SOP’s that define everyday operations Communicating individual role expectations to new and existing PM/EMR Support staff Assist with developing full scale team objectives Track team deliverables using appropriate tools Provide direction and support to the Client Services team Define, regulate, and ensure overall call quality Constantly monitor and report on progress of individual Client Services executives Client Services staff evaluations and assessment of performance Show less

  • Senior Manager - Customer Success

    May 2022 - now

  • Assistant Manager Product Support EHR

    Sept 2017 - May 2022

  • Product Lead - EHR

    Aug 2016 - Sept 2017