David Rinehart

Experience

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  One Count Bedding

  Jan 2003 - Jan 2007

  Manager/Trainer

   Responsible for the intake of over 100 daily calls to alleviate problems and issue orders Handled daily managerial activities including scheduling of 20 employees and HR issues Promoted from driver to manager  Promoted from customer service agent to driver Promoted form assembler to customer service agent

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  Philips

  Nov 2007 - Jun 2013

  Assembler/ Trainer/Technician

   Responsible for daily computer and software repairs for SAP program and data history reports Promoted from Assembler to Trainer Trained over 80 employees on functionality of SAP Use problem solving for engineering and other technicians  Complete repairs for nonfunctioning programs in a timely manner SAP software back flushing and Updating Data History Records

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  ITT Technical Institute

  Sept 2010 - now

  Help Desk, PC Technician, Network Engineer, Tech Support

  NOT EMPLOYED BY THE SCHOOL - AN UPCOMING GRADUATE.Operating Systems Windows XP/NT/7/ MacintoshHardware Dell, Hewlett Packard, Apple, Toshiba, Sony, E Machine Install, configure and troubleshoot PC’s DSL modems Laptops Wireless cards USB adapters Video Cards Sound Cards Assemble PC’s to the component levelSecurity Norton Anti-Virus McAfee Spyware Virus and Spam removal Firewalls VPN’s Networking Subnet Masking IP Addressing LAN/WAN Technology TCP/IP Protocols Router configuration: Cisco, Belkin, NetGear, Linksys GUI Applications Ethernet DriversSoftware Microsoft Word, Excel, PowerPoint, Access, Outlook SAP (Systems Applications and Products)Electronics:• Troubleshoot, diagnose and repair electronics• SolderingCustomer Service 3 Years Call Center experience Strong written and oral communication skills Strong ability to patiently assist customers with diagnosis and problem resolution Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company Show less

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  Expedient

  Jul 2013 - Apr 2016

  Monitoring Analyst

  Monitoring incoming alerts and logging into different devices (Cisco,Juniper,Windows Server, Unix) devices and diagnosing the problem.Troubleshooting trouble tickets that are assign to me for resolution (Windows Servers, Unix,VPN, Firewall,Cisco devices, Juniper devices) and contacting vendors as need for escalation.

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  The World Bank

  May 2016 - now

  Desktop Support/ VC Technician
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  Wells Fargo

  Mar 2017 - now

  Technical Project Manager

  Manage Projects for the Data Centers for Wells Fargo. Ensure that customers are updatedwith information about the Projects. Ensure that the Hardware/Software has been installed correctly.Review the ILo's and DRAC's to ensure they reflect the proper installation for IP's Storage Ports, andWWNs. Also, check and manage documentation of the installation process. Keep up with projects toensure they stay within the SLA. Login and make necessary changes to (DNS, Netbackup, Hostnames,IP, Domains). Also, engage Dell and HP IMAC services to ensure Hardware upgrades are taken care of. Show less

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  Gallup

  Oct 2018 - Jun 2019

  Technology Support Specialist

  Job Duties: Resolve client/customer related issues. Ensure everyone is updated Hardware/Software. UseActive Directory to move users to different Groups. Remove/Update new and old user accounts. SetupDesktop/Laptop at user’s locations. Perform installs of Hardware/Software and resolve any relatedissues. Train users how to use applications (Skype, Outlook, Teams, Citrix NetScaler, Citrix Workspace,SharePoint, One drive). Setup Video Conferences for users in (Teams, Skype, Zoom). Setup events forusers and control (Audio/Camera) for recordings. Provide Excellent Customer Services and reach out toclients/customers for feedback. Works to resolve Mac/Windows related issues, and update Samangan/Remedy with details to what transpired. Show less

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  Franklin & Prokopik, PC

  Jul 2019 - now

  System Network Administrator

  Configure/Setup Network and Server Enviroment. Create and deploy Desktop Images. Setup and Maintain VPN Network. Provide support for both Hardware and Software. Purchase needed equipment and evalauate for scalability of our technolygy products. Create doucumentation and update as needed. Provided Face to Face support. Create Virtual Machines and maintain Virtual Enviroment.