Kirk Jaxon

Experience

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  MIGRANT HEALTH CENTER WESTERN REGION INC.

  Jun 2018 - Aug 2018

  Management Information System
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  Municipio De Mayaguez

  Jan 2019 - May 2019

  Information Technology Intern
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  MCS Puerto Rico

  Nov 2019 - Apr 2020

  Customer Service Representative
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  Corporacion Sidif Del Caribe

  Sept 2020 - Feb 2021

  Consultant for Evertec Inc.

  • Image Cloning with Acronis & hard disk format using Linux distros with gparted.• Experience booting in BIOS Legacy mode and UEFI mode.• Internet Explorer Compatibility Mode & Microsoft Edge IE Mode setup.• Offered technical support for Popular Bank branch office’s incidents.• Configuration & troubleshooting for workstation with Popular Bank’s CCTM system(old/new).• Join Client for updated workstations & remove old workstations from Active Directory.• Create, Edit or Remove Local Administrator users.• Symantec Antivirus Configuration & Management.• Bit locker Encryption & Trusted Platform Module (TPM) firmware upgrade from 1.2 to 2.0.Accomplishments:o Optimized Popular Bank ‘s workstation performance by installing and configuring new CCTM System. Branches located in Puerto Rico, U.S. Virgin Islands & British Virgin Islands.o Automatization for webpages to run on Microsoft Edge Enterprise IE Mode. Eliminating compatibility issues with multiple browsers and simplifying browsing experience for faster and better work performance.o Migration from Windows 7 to Windows 10o Increased Data Security with Symantec Antivirus and Encryption. Show less

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  Corporacion Sidif Del Caribe

  Apr 2021 - Jun 2021

  Help Desk Specialist for Optum

  • ServiceNow Support Experience.• Genesys Softphone Experience.• AD account unlock & password reset via “Active Directory Users & Computers.”• FortiClient VPN Installation, Configuration & Troubleshooting.• Symantec VIP Access Configuration & Troubleshooting.• Software & Printer Installation from repositories.• Shared Folders Mapping.• VMWare Horizon Client Experience.Accomplishments:o Increased Optum’s Help Desk performance by resolving daily incidents, reporting triages, reducing call queue number and Incidents tickets reported for Triple-S Employees. Show less

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  Trajector

  Sept 2021 - Jan 2022

  VBMS Operator
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  Hope Legal Services

  Jan 2022 - now

  • Zoho CRM Experience.• Ring Central Experience.• Zoho Desk Experience.• Adobe Acrobat Pro Experience• Office 365 Apps Experience • Citrix software • Veterans Benefits Management System Experience Accomplishments:o Enhance our request system by moving from task or tags to a ticket service.o Worked as team lead in system migration and the computers RAM memory upgrade. o Managed to audit 2,500 new clients to our system in 1 month. o Implemented new transitions for our Paralegal and filers review process. o Train new employees the process of filing and managing the VBMS system.o Maintain up to date the Veterans Benefits Management System with our CRM. Show less

  • VBMS Specialist

    Jul 2023 - now

  • HLR Filer

    Jan 2022 - Jul 2023