Laura Cecil

Experience

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  Bank of America

  Jan 1998 - Jan 2001

  AVP - Project Manager: Integrated Business Planning Process

  - Developed an organization structure, workplan, and deliverables list for the new corporate integrated planning process designed to enable Bank of America to meet shareholder, customer, and associate goals.- Facilitated meetings with senior management from Finance, Risk, Personnel, and Corporate Affairs. Supervised creation of resource materials on the new process for the annual senior leadership meeting. - Client Management Desktop Team for Siebel Implementation: Developed training guide and conducted sessions to successfully assimilate 53 new members into the team. Mapped workgroup process flows and established project scope, deliverables, and team structure.- Associate Portal Team: Developed and implemented project tracking tools and weekly update process for an effective program office. Tracked and facilitated resolution of cross-functional issues during development of the portal planned for rollout to all of Bank of America’s 135,000 associates. - Brand Implementation Team: Assisted with the new Bank of America brand rollout for 4,800 ATMs and 1,450 banking centers in Georgia, Tennessee, and California by managing the control room and resolving over 400 implementation issues. Created the conversion guide for banking centers and published 17 articles for associates. - Project and Technology Segments in Personnel: Designed and implemented turnover reporting to pinpoint and track areas needing improvement in the division. Developed new interviewer guide and compiled results for 6 focus groups validating the associate lifecycle. Show less

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  Resource Advantage Inc.

  Jan 2003 - Jan 2006

  Senior Project Manager/ Consultant/ Facilitator

  - Established and maintained a Project Management Office coordinating transition and integration projects for merchant services processing company acquisition.- Launched automated testing initiative for the Audit division of a Fortune 100 bank using facilitated group sessions to quickly define the organization structure, roles and responsibilities, training, communications, reporting, process maps, metrics, and requirements for a request tracking tool.- Edited and formatted the manuscript for Facilitating the Project Lifecycle, published in August 2005. Show less

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  Bank of America

  Jan 2006 - Jan 2023

  - Developed 3-Year Strategic Plan, inclusive of business, technology, data, and people components.- Managed escalation process for Key Matters, Emerging Risks, and Issues in a timely manner and inaccordance with Company policies and procedures working collaboratively across business and risk.- Provided oversight for Technology Initiative Portfolio, including development and implementation ofgovernance routines and Steering Committee oversight.- Collaborated with Risk Managers across all lines of business to execute monthly Program Performancereporting of KPIs, monitoring activity results, risk assessments, and testing results.- Coordinated with senior leaders to develop and manage content for executive presentations (Board memos, Audit updates, quarterly All Hands Call, etc.)- Member: Employee Diversity and Inclusion Council (EDIC); led workstream to deliver EmployeeRecognition Week events in May and September 2022. Recognition volume increased 225%. Show less - Responsible for developing the strategy and executing reporting for enterprise level health of the Anti-Money Laundering (AML) program. Manage team across all lines of business to define and producemeaningful metrics and analytics, delivering insight at the executive level.- Produced monthly AML Program Health reporting, including comprehensive view of metrics relative toquality monitoring, issue management, third party management, compliance monitoring and testing, and other AML-specific topics such as account opening, KYC refresh, and account closure.- Led team to develop comprehensive quality monitoring oversight process, including monthly qualitycontrol dashboard by line of business, control trigger assessment process, and reporting forapproximately 1,000 AML-related controls across the enterprise, served as an input for RCSA process.- Introduced Tableau and Alteryx, with supporting training, to streamline and automate reporting. Show less - Responsible for quality review testing and results (onshore and offshore resources).- Prepared and presented monthly TFSO QA scorecard with senior leadership team. Escalated out ofcontrol metrics. Accountable for driving remediation of issues identified.- Led Enhanced Control Program for TFSO to deliver deep assessments of all process control gaps. Planned and directed 16 work sessions with > 150 SMEs globally to complete analysis.- Created and monitored execution plan to deliver on Enhanced Control results including building newInline QA reviews, developing data sampling approach, and augmenting reporting and monitoring.- Partnered with Compliance, Risk, and Legal to ensure all applicable laws, rules, regulations, and policiesare appropriately tested and measured in quality control routines. Show less - Responsible for developing and managing the Client Assignment Model for differentiated service andfulfillment tiers for 350,000 Commercial and Large Corporate clients globally.- Managed team of resources to deliver operationally on daily resource assignment requests. Processed>1,000 requests annually from 2012 -2015 within a 3-business day SLA.- Completed refresh of client revenue and complexity data twice annually to calculate target models.- Partnered with EMEA and APAC teammates to gain adoption for Client Assignment Model. Designed and implemented global process for assignment request submission via SharePoint site.- Led employee engagement activities for Client Experience and Quality Assurance team (32 employees)with monthly focus topics and activities. Results contributed to 6% increase in engagement index score. Show less - Accountable for representing the full view of expected work for 35 resource groups and driving effectivecapacity planning and initiative scheduling for the integrated channel organization.- In 2009, supported delivery of the portfolio through resource planning and scheduling within a .5%- Defined requirements for resource scheduling in governance intake tool. Coordinated data migration from the legacy governance database to new tool. Conducted user acceptance testing, developed training materials, and delivered education sessions to launch the new functionality.- Obtained funding ($200k) for new capacity management tool to improve ability to model resourcescenarios and report on capacity. Tool was adopted for use in capability planning for 400+ resources. Show less - Deposit Contact Center Change Management: Managed team of 12 change managers responsible for executing a $26M portfolio of voice application technology, call routing, and desktop technology projects on time, on budget, and on quality. In 2007, resulted in 16 of 17 projects delivered on time, with a 0.4% budget variance. This portfolio yielded over $29M of in-year financial benefits, with a projected $74M in 3-year NPV, along with improved customer experiences, greater platform flexibility and improved stability. - Consumer and Corporate Staff Technology Strategy: Conducted review of 2005 technology strategy and facilitated creation of 2006 C&CST multi-year technology strategy working with key contacts across technology and architecture supporting all consumer lines of business. Show less

  • SVP, Global Financial Crimes and Investigations, Business Control Manager

    Jan 2022 - Jan 2023

  • SVP, Compliance and Operational Risk Management, Enterprise Process Oversight

    Jan 2017 - Jan 2022

  • SVP, Treasury, Fulfillment, Service, and Operations (TFSO) – Business Controls

    Jan 2015 - Jan 2017

  • SVP, Global Treasury Service and Fulfillment – Senior Operations Project Manager

    Jan 2010 - Jan 2015

  • SVP, Resource, Capacity, Planning, and Scheduling – Process Design Manager

    Jan 2008 - Jan 2010

  • VP Senior Change Manager

    Jan 2006 - Jan 2008
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  Wells Fargo

  Apr 2023 - now

  Senior Lead Enterprise Risk Officer

  Responsible for leading the development and implementation of strategies and processes to provide risk oversight to the business, recommending opportunities for process improvement and risk control development, interpreting and developing policies, procedures, and analytics to improve risk management, issue remediation and oversight, and RCSA activities.