Yolanda Vanqa

Experience

• 

  Capaciti

  Feb 2018 - Feb 2019

  Project Intern

  Java ProgrammingDatabase Management

• 

  Silulo Ulutho Technologies(SUT)

  Aug 2018 - Nov 2018

  • Data entry and management• Handling till operations and cash float reconciliation• Operating the switchboard and providing face-to-face customer service• Managing administrative tasks, including typing, emailing, faxing, and scanning• Performing end-of-day cash balancing• Installing software programs and applications• Providing technical support and troubleshooting issues• Assisting with design tasks as needed

  • Internship Trainee

    Aug 2018 - Nov 2018

  • Internship Trainee

    Aug 2018 - Nov 2018
• 

  Truworths Credit Servives

  Aug 2019 - Dec 2019

  Telemarketing Agent

  • Offering credit limit increases and new account openings to customers• Conducting customer experience surveys to gather feedback• Assisting customers with queries and resolving issues efficiently• Updating customer details to maintain accurate records• Coordinating the dispatch of customer cards

• 

  Nimble Group (Pty) Ltd

  Jan 2020 - now

  • Data Management: Capturing, updating, and importing data, including new handovers from clients.• Reconciliation: Performing balance and payments reconciliation to ensure data accuracy.• Payment Processing: Importing payment files and handling account closures.• Client & Customer Support: Assisting with queries, escalating issues when necessary, and managing settlements, discounts, and write-offs.• SQL Development: Writing and executing SQL queries, creating and modifying stored procedures, and troubleshooting database issues.• ETL & Automation: Developing SSIS packages and setting SQL jobs live for efficient data processing.• Reporting & Analysis: Generating reports using SQL and Qlik for business insights.• Administrative Support: Handling JOC administration and making/receiving calls when required. Show less

  • Jnr SQL Developer

    Apr 2022 - now

  • Data Analyst

    Jan 2020 - Apr 2022