Experience

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  Kac inc. t/a sharpsburg pike sunoco

  Jun 2003 - Jan 2006

  President/owner operator

  • Launched new location for retail fuel provider; achieved profit in 6 months and grew revenues to $20,000 per month.• Managed full scope of P&L, including scheduling, payroll, inventory, supplies, and equipment; tracked inventory valued at $500,000 on average.• Coordinated all daily operations, administrative documentation, accounting, customer and vendor invoices, and audit scheduling.• Recruited, hired, trained, and evaluated 13 mechanic and retail sales staff.• Developed advertising campaigns and promotional activities to support grand opening.• Reduced costs 10% through effective negotiations with vendors.• Achieved 50% conversion rate by offering promotional price for oil change services.• Completed required store opening tasks in 8 days, significantly exceeding average of 90 days. Show less

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  Us army bakersfield recruiting company

  Jun 2009 - Jul 2012

  Family readiness coordinator

  • Volunteer 10 hours per week to support 57 family members of active duty personnel serving in community setting.• Serve as primary link between military leadership and family members to develop mutually supportive environment.• Evaluate, identify, and communicate available resources, including private and non-governmental agencies, for family members not located near military installations.• Coordinate and host fundraising efforts to support, plan, and execute family-focused organizational events; collaborate with higher headquarters for additional family support as needed. Show less

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  Private residence

  Apr 2011 - Jul 2012

  Home care assistant

  • Provided compassionate, individualized care for elderly couple.• Monitored patient condition by observing physical and mental condition, intake and output, and exercise.• Planned and prepared meals, and suggested dietary changes to improve nutrition; monitored daily exercise based on physician’s guidance; provided regular status updates to next of kin.• Created spreadsheet to monitor distribution and intake of all prescription and over-the-counter medications.

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  Ups supply chain solutions

  Jun 2013 - Jun 2016

  Account specialist

  • Managed in excess of 700 Strategic accounts.• Worked closely with Business Development (e.g. Account Executives, Enterprise Account Managers, Directors of Sales, Customer Solutions, Directors of Business Development) to resolve any internal or external conflicts while maintaining a mutually beneficial relationship with customers.• Verified correct contractual rates on International Import, Export, and Third Party/Third Country shipments.• Researched special requests to obtain authorization and confirm charges are authorized and valid for reimbursement.• Performed problem resolution, credit control, and account analysis. Received inquiries, and contacted customers for resolution with billing discrepancies in order to see through to final resolution.• Initiated inquiries to customers regarding monies owed to UPS for International shipments.• Performed customer account reconciliations and worked directly with customers if needed to resolve any disputes and properly document conversations and actions taken on customer accounts.• Encountered and properly handled dissatisfied customers and was able to obtain diplomatic resolutions.• Worked closely with countries outside the US to resolve billing and shipping disputes. Show less

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  Ups

  Jun 2016 - Jan 2021

  • Responsible for developing new business and maintaining existing business in the mid-market (e.g., $60 thousand to $2 million, etc.)• Identifies logistics solutions to leverage Freight Forwarding revenue and profit growth from new and existing customers.• Advocates business cases to District Sales teams to gain support in providing solutions tailored to customers’ business needs.• Collaborates with Operations, Solutions, and Sales Management teams to coordinate sales activities.• Works with Operations, and Program Management teams to employ effective methods for maximizing account penetration.• Demonstrates knowledge of Global markets across multiple industries in order to align products, solutions, and services to customer needs.• Targets specific industries that align with differentiators within UPS’s portfolio of services (Healthcare).• Prioritize pipeline opportunities and control the sales process while negotiating through the sales cycle. Show less • Responsible for achieving territory quota, and increasing sales within existing accounts. Current daily revenue exceeds $50K.• Maintains and grows a book of business (e.g., ground, air, international, freight) across all industries with largest accounts in Healthcare segment. • Builds relationships with key stakeholders, and generates revenue opportunities across all product and service lines.• Responds to internal and external customer concerns or problems, determines corrective actions, and/or assigns response personnel including but not limited to C-level, Laboratory Directors, etc…• Ensures smooth implementation and account setup, training customers on UPS technology solutions, billing analysis tools, and packaging techniques.• Introduces new products and services and expands business opportunities within customer accounts.• Tracks sales performance to objectives.• Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy.• Submits pricing requests and analyzes price quotes.• Develops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data.• Business, Financial, and Industry Knowledge: Demonstrates a general understanding and provides insights of industry and financial trends impacting UPS and/or customers’ organizations; identifies the organizational structure and functions within a business.• Utilizes resources and account history to prepare for sales calls. Show less • Support the Sales Team in achieving quarterly and annual sales goals, paying special attention to growing the International business.• Responsible for providing executive support and generating reports as requested by Sales Operations and Sales Resources. • Ensures report data is accurate and increases the awareness of account performance within the district.• Provide insight into International package movement, clearance procedures, and credit memo movement between countries.• Manipulates retrieved data to ensure reports are presented in a user-friendly format.• Compiles Small Package reports to deliver information to Business Development management. • Provides administrative and sales support to assist senior Business Development management in task completion with particular focus on International business.• Assist Area Sales Managers and Directors in planning and execution of Quarterly Strategy Planning Sessions. Show less

  • Account Manager UPS Freight Forwarding

    Mar 2019 - Jan 2021

  • Account Manager

    May 2017 - Mar 2019

  • Sales Operations Support Specialist

    Jun 2016 - May 2017
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  Allport cargo services usa, inc.

  Jan 2021 - Aug 2022

  Project manager

  Project Manager, Allport Cargo Services, Louisville, Kentucky January 2021– August 2022• Obtain customer sign off deliverables and Statement of Work within project charter• Develop, communicate, track, and analyze all aspects of multiple project plans with the Global project teams, external and internal customers to include project integration, scope, time, resources, risk, and procurement through all phases of the project life cycle• Understand project management concepts, internal team methodologies and procedures to ensure systems solutions are delivered in a consistent, standard, and repeatable method• Identify requirements for CR (change request) or BRD (Business Requirement Document)• Complete risk assessments and support risk mitigation sessions• Facilitate client/customer steering committees related to the broader aspects of the project(s) being implemented• Provide weekly project updates and communicate project goals to those outside the project and engage management or leadership in other units as needed to ensure customer success• Ensure resource management/processes are defined, secured, and measured Show less

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  Murray state university

  Aug 2022 - Aug 2023

  Dietetic intern

  Dietetic Internship Long Term Care Rotation• Participated in QAPI meetings to develop an understanding of safety and regulatory compliance in the long term care setting• Incorporated critical-thinking skills in overall practice while collaborating with healthcare personnel in multiple disciplines.Dietetic Internship Medical Nutrition Therapy Advanced Practice • Worked independently at multiple hospitals to provide staff coverage across Norton Healthcare sites.• Contributed to the interdisciplinary team by providing education and counseling to patients while providing respectful, science-based answers to client questions concerning diet.Dietetic Internship Medical Nutrition Therapy II• Developed proficiency in conducting nutrition focused physical exams and documenting malnutrition while making appropriate recommendations for Nutrition Care Plans and nutrition intervention.• Participated in ICU rounds as part of the interdisciplinary team to modify nutrition care plans, clarify orders, and implement/modify nutrition support.Dietetic Internship Medical Nutrition Therapy I• Performed the Nutrition Care Process for individuals, and populations of differing ages and health status while demonstrating cultural humility.• Communicated with interdisciplinary team as appropriate to modify nutrition care plans, clarify orders, report progress, or make nutritional recommendations.Dietetic Internship Foodservice Rotation• Performed management functions related to include food preparation, portion control, food temperatures, food safety/sanitation, and date marking.• Analyzed quality, financial, and inventory data for use in meal planning, purchasing, and inventory.Dietetic Internship Community Rotation• Developed nutrition education materials that were culturally and age appropriate for the audience.• Developed and evaluated recipes, formulas, and menus that aligned with the cultural values and health needs of various populations, groups, and individuals. Show less

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  Morrison healthcare

  Aug 2023 - now

  • Develops detailed project plans and digital tools related to infrastructure, launch, implementation, and monitoring of virtual services, and patient services across multiple divisions.• Oversees projects from start to finish, while monitoring and reporting on the progress throughout the process.• Supervises and directs all team members involved in the project. • Develops and communicates a clear vision and strategy that aligns with the needs of individual sites and hospital systems.• Collaborates with leadership in multiple arms of the organization to formulate solutions to complex clinical and operational challenges.• Monitors process, analyze metrics, and reevaluate based on findings to optimize the process and outcomes.• Presents solutions to various stakeholders and identify needs based on feedback, immersion in the business, and organizational policy and procedures.• Communicates project progress to internal and external stakeholders, including executive leadership.• Performs all duties related to Clinical Nutrition Management and as a Registered Dietitian including auditing, observations, and reviews. Show less • Provided medical nutrition therapy including nutrition assessment, diet modification, nutrition education, and intervention for the patient population.• Followed all guidelines as outlined within the Company Diet Manual and the Clinical Nutrition Policies and Procedures Manual.• Complies with all regulatory standards to include federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies.• Trained and mentored patient services staff and interns as applicable• Participated in patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs. Show less

  • Clinical Project Manager

    Feb 2024 - now

  • Registered Dietitian

    Aug 2023 - Feb 2024

  • RDE

    Aug 2023 - Sept 2023
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  Robley rex va medical center

  Oct 2023 - Feb 2024

  Registered dietitian

  • Demonstrated competency in all areas as required to be credentialed at the full scope of practice as an inpatient Medical Nutrition Therapy provider.• Conducted comprehensive nutrition assessments for Veterans using the Nutrition Care Process, assuring high-quality nutrition care.• Applied evidence-based nutrition practice guidelines, interprets research and utilizes whole health principles to develop patient- centered goals and improve outcomes.• Independently and accurately kept records.• Autonomous coverage of daily clinical activities and efficiently completed patient encounters using approved systems.• Ensured accomplishments complied with The Joint Commission and other accrediting agency standards and ensured continuous improvement of safe and quality care. Show less