Experience

• 

  Vodafone

  Mar 2007 - Sept 2020

  I lead a team which offers support for various internal departments.

  • Manager, Consumer Support Center

    Jul 2017 - Sept 2020

  • Team Leader, Consumer Support & Projects

    Nov 2016 - Jul 2017

  • Project Manager, Operational Readiness

    Oct 2013 - Oct 2016

  • Team Leader, Activation & Back-Office

    Feb 2012 - Sept 2013

  • Team Leader, Customer Service & Retention

    Oct 2010 - Feb 2012

  • Support Officer, Voice & Data

    Dec 2009 - Oct 2010

  • Customer Service Representative

    Mar 2007 - Dec 2009
• 

  34 life

  Mar 2010 - May 2015

  Project manager

  I was responsible for end-to-end project management: financing, design, implementation, analysis and reporting for various Eco Projects.

• 

  Grow and know

  Dec 2019 - now

  Co-founder and project manager

  Grow and Know was created to support and improve Education for children in kindergarten and primary school.

• 

  Majorel romania

  Sept 2020 - now

  Responsible for a LOB of a Social Media Giant, with a team of 2500+ employees, spread across 12 countries and 4 continents. In charge of Cross-Site Alignment and Operational Excellence delivery. Operations Project Manager, coordinating a team of 7 Team Managers, responsible for the site specific operational and account management perspective; Full P&L responsibility and account management tasks.

  • Global Service Delivery Manager

    Aug 2021 - now

  • Service Delivery Manager

    Sept 2020 - Aug 2021