Experience

• 

  Ibm

  Jan 2019 - Jul 2024

  Client: MARS | Team Size: 5• Served as the primary point of contact for all QA discussions, ensuring seamless communication of project updates, quality standards, and requirements, facilitating alignment between project stakeholders.• Optimized the defect tracking process using Azure DevOps, resulting in a 30% faster defect closure rate through efficient prioritization and resolution workflows.• Mentored junior team members, enhancing their proficiency in defect tracking, root cause analysis, and QA best practices, driving a 40% improvement in independent issue resolution and team productivity.• Collaborated closely with Business Analysts to refine and update business requirements for each sprint, fostering alignment with evolving project objectives and supporting the QA and development teams with clarified expectations. Show less Client: General Motors | Team Size: 9• Collaborated closely with the Onshore QA Lead to provide regular status updates and coordinate strategy meetings, ensuring alignment on project milestones and seamless communication across teams.• Trained and mentored QA team members, achieving a 50% improvement in team productivity and efficiency, which contributed to faster project completions and enhanced revenue opportunities.• Facilitated defect triage meetings to improve collaboration between development and QA teams, enabling swift identification and resolution of critical issues to keep projects on track.• Led a team of 3 offshore QA analysts, executing regression, smoke, UAT, security, integration, and performance tests within the Salesforce environment, which led to a 45% reduction in the bug ratio. Show less Client: Adtalem | Team Size: 25• Conducted precise resource estimation and developed comprehensive project plans based on business needs, ensuring efficient allocation of QA resources for effective project execution.• Led a team to achieve critical project milestones, overseeing the creation of test user accounts across multiple sandboxes to support thorough testing processes.• Cultivated strong collaboration with team members across various time zones, ensuring timely task completion and consistent alignment with project objectives.• Managed the creation of 48,000 records pertaining to discounts and eligibility criteria, upholding data integrity and ensuring compliance with business rules. Show less Client: WL Gore | Team Size: 5• Engaged actively in Scrum ceremonies, including sprint planning, daily stand-ups, and reviews, advocating for quality assurance across the software development lifecycle to uphold product excellence.• Conducted comprehensive functional, regression, and end-to-end testing, identifying and addressing defects to ensure a reliable and high-quality product.• Generated and managed detailed test data for various environments—Development, SIT, Pre-prod, and UAT—enabling thorough testing scenarios and precise validation.• Led end-user testing efforts that revealed critical user interface issues, contributing to a 35% improvement in user experience and overall satisfaction.• Prepared and reviewed detailed test result documentation with clients, facilitating business sign-off and ensuring project goals and requirements were met. Show less Client: T-Mobile | Team Size: 10• Collaborated with cross-functional teams to design and maintain CRM features, resulting in a 25% improvement in data accuracy through effective data maintenance and streamlined access control processes.• Leveraged SOQL and SOSL for data-driven processes, utilizing Data Loader for efficient data management and bulk operations.• Customized user interfaces to optimize usability, contributing to a 25% increase in sales productivity and a 15% improvement in customer satisfaction.• Managed data security by implementing robust user roles, profiles, and permissions, and resolved integration issues with other business systems. Show less Client: Pitney Bowes | Team Size: 8• Designed data migration and validation rules for picklists, lookups, and master-detail relationships, ensuring high data quality through tailored validations and formula fields.• Improved process efficiency by automating workflows with Process Builder, Flow, and Workflow Rules, resulting in a 98% reduction in errors.• Managed IT operations by handling user accounts, ensuring secure access control aligned with business processes, and deactivating inactive users to maintain system integrity. Show less

  • Salesforce functional QA Lead

    Apr 2024 - Jul 2024

  • Offshore Salesforce functional QA Lead

    Jun 2023 - Mar 2024

  • QA Functional Lead

    Mar 2023 - May 2023

  • Salesforce QA Functional Lead

    Jun 2022 - Feb 2023

  • Salesforce Developer and System Admin

    Jan 2021 - May 2022

  • Salesforce Developer and Administrator

    Jan 2019 - Jan 2021