Experience

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  Aig

  Jun 2006 - Oct 2006

  Travel services administrator

  o Working as a back office for the Travel Manager, Travel assistants and Agents.o Help the underwriter in special quotations proposals for Outgoing, Inbound & Groups requests received from Travel Managers, Agents and Brokers.o Scheduling training, assigning new agencies, system reports and implementation plan.o Coordinate with the Customer Service and the IT.o Quoting and issuing specific types of insurance.

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  Aig

  Oct 2008 - Feb 2009

  Business analyst in aig combined profit center

  o Preparing proposals and quotations for new business.o Preparing a database for all files.o Auditing old offers and renewing them.o Coordinate with other departments and brokers.

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  Mobinil

  Jul 2009 - Aug 2018

  o Managing all the activation, migration, and modification requests accurately which are received through all customer interface points within the predefined SLAs and the pre-established company risk standards.o Controlling the risk of activating potential fraudsters through blacklist checking before implementing customers’ requests to minimize the risk of involuntary churners. o Coordinate with other departments (technology, complain handling, credit, sales, process) to ensure cases resolution and to maintain customer satisfaction. Show less

  • Activation Consumer Sr. Specialist

    Feb 2011 - Aug 2018

  • Call Center Specialist

    Jul 2009 - Feb 2011
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  Orange

  Sept 2018 - May 2024

  o Managing and operating Home Wireless commercial campaigns for all ATL and BTL activities.o Developing and analyzing CVM activities and evaluating its impact via the different channels.o Managing projects starting from idea generation, market research and forecasting till the commercial launch, product management and value propositions.o Create relevant cross-selling campaigns capitalizing on Orange existing products and services portfolio to increase service penetration and revenues.o Conducting research and analyzing data to identify the Egyptian market products needs. Show less o Design useful dashboards for main KPIs and proposition specific alike, to ensure all marketing activities are properly tracked vs targets, raise flags if any deviations occur. Communicate them in meetings and/or by email according to the needed frequency to internal or external parties.o Study the market behavior and build up relations between various KPIs, historical data, and analyzing trends to help project future and support decision.o Planning, reviewing and proactively improve processes and activities for consumer DSL, Home Wireless and Triple play. Show less

  • Home Wireless Marketing Lead

    Feb 2022 - May 2024

  • Data Analyst, BI & Reporting

    Sept 2018 - Jan 2022