Experience

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  United states army reserves

  Jan 2008 - now

  Cyber security warrant officer

  • Oversaw a team of 7 employees, ensuring personnel training, security compliance, and hardware accountability for 50+ service members.• Implemented, managed, and upgraded comprehensive security measures to safeguard organizational data, systems, and networks.• Created multimedia presentations and provided IT support, including laptop reimaging and workstation setup.• Served as a Subject Matter Expert, advising the Commander on offensive and defensive cyber operations.• Identified network and system vulnerabilities using advanced SIEM products (SolarWinds, Splunk, HBSS, Defender).• Developed policy recommendations and provided technical guidance for the operation of cyberspace assets and personnel.• Integrated cyberspace effects into warfighting functions to enhance combat effectiveness.• Safeguarded the Department of Defense Information Network, countering foreign and domestic threats.• Led, trained, and mentored Cyber personnel, establishing SOPs and ensuring job qualification standards. Show less

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  Securitas

  Jan 2010 - Jan 2012

  Security helpdesk technician

  • Conducted computer desktop support activities, incl. hardware/software installations, for Microsoft products and internal apps.• Maintained CCTV servers for continuous video monitoring and ensured software compliance.• Provided telephone and in-person support to end-users, diagnosing, resolving, and documenting technical issues.• Deployed and reconfigured workstations and laptops, ensuring smooth operations and user satisfaction.• Utilized an in-house ticketing system to track, escalate, and resolve technical issues effectively.• Tested security software applications for operational compatibility with Windows 7 laptops.• Implemented physical security functions in accordance with secure facilities operating policies and procedures. Show less

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  Insight global

  Jan 2012 - Jan 2014

  Is consultant

  • Provided computer desktop support for Microsoft products, internal applications, and hardware/software installations.• Managed user accounts, administered VPN and network troubleshooting, supporting corporate operations.• Tracked incoming calls and service requests, ensuring compliance with NIST and escalating tickets when needed.• Developed procedures and training methods, enhancing organizational efficiency and presenting information to management.• Established and managed Citrix profiles and accounts for offshore users and provided ongoing tech support for Outlook.• Troubleshoot hardware and in-house software applications and performed Outlook account management for 200+ users.• Validated, verified, and resolved software issues through thorough testing and documentation. Show less

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  Pht corporation

  Feb 2014 - Feb 2016

  Senior training and development specialist

  • Tracked medical data in company databases for 100+ clients, ensuring accurate and secure information management.• Worked with management to test/resolve system problems, maintain production metrics, and address incoming communication.• Assisted in resolving queries, providing service recommendations, and troubleshooting clinical applications/programs.• Reported malfunctions of software and hardware, participated in change management and followed procedures.• Maintained production metrics as defined by Customer Care Management as well as trained new personnel.• Coordinated with project management teams to understand client software specifications and executed test cases.• Created and maintained testing documentation for multiple clients, developing automation frameworks for scalability and efficiency. Show less

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  Ace info solutions, inc.

  Feb 2016 - Aug 2017

  Field service technician

  • Provided IT support and services to 100+ customers in 7 government field offices across 21 states.• Delivered video teleconference support, resolved IT issues, and performed active directory functions on NIPR/SIPR networks.• Managed RSA SecurID devices for remote employees, ensuring secure access to systems.• Diagnosed and resolved system glitches and performed troubleshooting via on-site visits or phone support.• Utilized intrusion detection and security devices to protect against abnormal activities and ensure network security.• Maintained operation of 3 networks, accountable for equipment valued over $250K, and tracked security notices.• Validated software and hardware based on DOD STIG requirements, ensuring compliance with NIPR/SIPR enclaves. Show less

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  Information management group, inc.

  Aug 2017 - Jan 2022

  Senior system engineer

  • Provided support for reach-back communications to national and joint intelligence information, ensuring continued access to SIGINT analysis, imagery exploitation, and technology intelligence production.• Administered direct network test support and maintained NIPR/SIPR/JWICS networks, ensuring connectivity, system maintenance, and configuration management.• Managed active directory accounts, reset passwords, and implemented security policies for 100+ end-users.• Provided global customer support, troubleshooting system anomalies, and network connections to minimize downtime.• Collaborated with network services, software systems engineering, and application development to resolve core problems.• Supported integration and ongoing monitoring of DNS and DHCP solutions for proactive health, performance, and security.• Diagnosed and resolved hardware, software, and network issues, replacing defective components as needed.• Operated security systems, including Host Based Security Systems, firewalls, IDS/IPS, VPNs, and other tools.• Analyzed network traffic with Wireshark, detecting abnormalities, and monitored performance via SolarWinds. Show less

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  Dynology corporation

  Mar 2019 - Sept 2022

  System engineer

  • Evaluated new technology, performed testing/installation of Windows Server systems, and established technical standards.• Verified security compliance, conducted vulnerability scanning, and deployed patches for multiple environments.• Implemented multi-factor authentication through Microsoft Azure for enhanced security.• Performed system tuning, monitoring, packaging, and maintenance of OS software, firmware upgrades, and data updates.• Managed GPO, DNS, DHCP, Proxy configurations, FTP Services, and other customer service offerings.• Validated software on NIPR/SIPR networks, identified and resolved potential issues for end-users.• Strengthened system security through STIG compliance, patching, and removal of unnecessary services/applications.• Promoted cybersecurity awareness through virtual training and maintained a Plan of Action and Milestones (POA&M).• Created and maintained an Incident Response plan and participated in security audits and inspections for NIST compliance.• Managed hardware configurations, implementation, and maintenance, including servers, network printers, and peripherals.• Supported Exchange, SharePoint, OneDrive, Teams, and Azure AD in an enterprise environment.• Purchased and deployed Microsoft Office 365 Volume Licenses for Azure cloud environment.• Developed System Security Plan, technical SOP, and Incident response documentation for Cybersecurity Maturity Model Certification. Developed and tested Business Continuity and Disaster Recovery plans for company use.• Collaborated with international technical project teams to conduct vulnerability and risk assessments, providing remediation plans. Show less

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  Amazon web services (aws)

  Mar 2022 - now

  Adc engineer

  • Serve as a cloud security and engineering consultant, ensuring project teams comply with security policies and industry regulations.• Implement new cloud security technologies, architectures, and products to meet enterprise and customer requirements.• Optimize Azure buildouts for cost/performance, including VM optimization and utilization of reserved instances.• Recommend, develop, plan, manage, implement, and fully document IT projects for efficient execution and documentation.• Evaluate and select secure solutions based on approved standards for effective security engineering.• Manage cloud security operations, including PKI and capacity planning, to maintain a secure environment.• Perform infrastructure upgrades and updates to enhance system efficiency and minimize downtime.• Develop AWS tools for deployment, monitoring, and troubleshooting of system resources.• Create software components in Java/Python/.NET that interact with AWS cloud services using AWS APIs.• Deploy applications in AWS through EC2 instances and Elastic Beanstalk.• Maintain, test, and implement disaster recovery procedures for business continuity.• Define and document best practices and strategies for application deployment and infrastructure maintenance.• Implement AWS CI/CD stack to establish a streamlined application development and deployment process.• Write infrastructure as code using CloudFormation or similar frameworks for automated infrastructure provisioning. Show less