Experience

• 

  Missouri southern state university

  Jun 2018 - Apr 2019

  Emerging technology student worker

  Assisted the Archives department in digital formatting and storage of archival documents.

• 

  Benefit management inc.

  Jan 2019 - Jul 2021

  Information technology assistant

  Python Automation, Network Maintenance, Assist employees with Hardware and Software issues, Manage Parallels RAS Server software, Printer support

• 

  Stronghold data

  Jul 2021 - now

  Datto RMM Management. Connectwise Manage integration. Process efficiency and task automation. Reporting. Leadership / Management. Assist in the resolution of descriptive support tickets, Troubleshoot and repair a wide variety of software and networking issues. Responded to technical issues over the phone and created descriptive support tickets and documentation.

  • NOC Admin

    Jul 2022 - now

  • System Engineer II

    Jan 2021 - Jul 2022

  • Help Desk Technician

    Jul 2021 - Jan 2021