Experience

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  Sid informática

  Aug 1988 - Dec 1999

  Systems analyst

  • Development and support in banking automation projects for Caixa Econômica Federal and Banco do Brasil.

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  Procenge

  Oct 2001 - Feb 2003

  Test coordinator

  • Management of the software testing team for the SPB Project (Brazilian Central Bank Payment System). Coordinating the message validation process for financial institutions, such as Bradesco and Unibanco, among others.• Participation in the quality committee for ISO certification.

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  Inteligencia informática

  Mar 2003 - Dec 2004

  Project and quality manager

  • Management of the development of solutions for the Energy area.• Participation in the software quality committee at Porto Digital through Softex.• Responsible for the entire ISO quality model implementation and certification process, as well as preparation for CMMI level 2 certification.

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  Wpd informática

  Dec 2004 - Aug 2006

  Software and services manager

  • Managed the development of solutions for healthcare, establishing product growth routes and roadmap and delivery of solutions.• Division of the team into product cells to specialize knowledge and reduce the time to market for launching Hospital Management ERP innovations.• Reorganization of the operational structure and redefinition of procedures, generating autonomy in the cells and reducing costs and rework by more than 30%.• Responsible for the company's certification in the MPSBr model for software testing and quality. Show less

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  Consit a/s

  Aug 2006 - Aug 2007

  Product manager

  • Management of the solution development team for managing the lifecycle of corporate projects for private institutions and government, aiming to facilitate management and predictability in software development.• Definition of the product functionalities roadmap according to scope and market priorities.• Target market analysis for the Consist EPM product, establishing sales and pre-sales policies for market entry.

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  Planus consultoria em gestão

  Aug 2007 - May 2008

  Planning and organizational strategy consultant

  • Development of consultancy for the implementation and redesign of strategic and organizational processes to strengthen strategic actions and enable the achievement and management of their results.• Definition of the strategic plan, objectives and KPI's for monitoring results at the Pernambuco Court of Auditors.• Design and Implementation of the IT master plan at the Pernambuco Court of Auditors, with 2-year objectives for the implementation of innovation, information security and IT modernization.• Implementation of process redesign flows in Sec. Administration Office in Bahia, making service 30% faster.• Definition and design of processes, as well as documentation of procedures for the Court of Justice of Bahia – TJBA, generating standardization in activities, definition of role responsibilities and cost reduction.• Construction and monitoring of the action plan to speed up the processes of the TJBA judiciary, providing faster responses to society, in addition to reducing rework in the flow of actions by 25%. Show less

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  Agfa healthcare

  May 2008 - Sept 2017

  • Responsible for the planning, execution and results of projects to implement Agfa solutions for customers in Latin America.• Implementation of the project portfolio corporate governance model, a model that has become a global benchmark at Agfa.• Implementation of management KPIs to monitor and manage project results after execution, including financial results, loss reduction and productivity gains in hospital processes.• Definition and implementation of the new hospital management ERP implementation process, generating greater quality, predictability and agility in the transfer of information to client teams.• Elaboration and presentation of project forecast for the correct control of revenue recognition forecast.• Participation in the Global PMO committee, to define the incorporation of project management tools, procedures and practices.Previous Positions:• 01/2009 – 12/2011 – Service Manager.• 05/2008 – 12/2008 – Test Line Manager. Show less Responsibility:- Create and lead testing area, implementing new processes and team structure in cells to meet the dynamics and business need.- Lead Hospital Information System Product development cycles and deliveries.- Promote quality results management through indicators and quality metrics.- Manage the backlog of deliveries and product versions.Main achievements:- Implementation of practices for the company's certification process in model MPT.Br. (Brazilian Software Test Model), resulting in a 40% reduction in the rate of opening new errors. Show less

  • PMO for Latin America

    Jan 2012 - Sept 2017

  • Test Line Manager

    May 2008 - Dec 2011
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  Mv sistemas ltda.

  Dec 2017 - Apr 2018

  Gerente de sistemas

  • Responsible for the strategy and planning of deliveries of Hospital ERP products, aiming to meet customer demands and incorporate market innovations in healthcare products.• Implementation of process improvement actions, increasing the quality of deliveries and reducing the rate of missed errors by 70%, reducing the hourly cost per rework by 25%.• Construction of the KPI's book for presenting results and evolution of deliveries.• Evaluation together with the support team for agile solutions in customer service.• Identification and analysis of the main detractors in the quality process. Show less

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  Truechange tecnologia

  Apr 2018 - Dec 2022

  Head of digital operation

  • Responsible for the strategy and management of all service and project operations in the organization.• Definition and implementation of strategic OKRs to ensure service delivery excellence, improve corporate management model and continuous learning environment.• Expansion of the company's service portfolio to increase its share in the low-code market and consolidation of the base customer journey, generating recurring revenue and increasing annual revenue.• Development of strategic actions that allowed the growth of service revenues by 100% each year, based on the last result, guaranteeing an average return on services of 40% in the last 4 years.• Implementation of the Center of Excellence to support technical teams in the execution of projects, generating quality deliveries using good practices and reducing costs by reducing rework.• Engagement of project teams in actions of belonging, generating technical evolution and constant motivation to keep annual turnover below 8%.• Management and planning of hiring needs, replacements and allocation of people to effectively meet the needs of each initiative.• Implementation of the RampUp program and recurrent training to train new employees on a low-code platform and increase the maturity and technical capacity of employees.• Creation of a healthcheck process in initiatives to assess compliance with processes, identify risks and anticipate technical challenges in projects, allowing an 80% reduction in project delays.• Implementation of the customer success journey model (Onbording, adoption, consolidation and loyalty) ensuring clarity and fluidity in relationships with customers.• Resource management and contracts with suppliers and project partners.• Management of support in the provision of service maintenance contracts ensuring the agreed SLA.• Implementation of agile methodology for managing teams and projects, facilitating interaction with the client and aligning expectations. Show less

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  Tecsys recife

  Apr 2023 - now

  Consultor gestão de operações estratégica

  Responsible for the strategy and management of all service and project operations in the organization.Management and planning of hiring needs, replacements and allocation of people to effectively meet the needs of each project.Coordinate the expansion of knowledge about the processes and technical methodology in the companyEngagement of project teams in actions of belonging, generating technical evolution and constant motivation.