Experience

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  Teleperformance

  Aug 2016 - Sept 2017

  Agente de servicios al cliente

  Advice and support in Spanish, English, and Portuguese, for users of a worldwide transport application. The operations of the account focused on the service for users in Mexico, Brazil, the United States, Costa Rica, Argentina, and Peru. Balance returns, settlement of monthly invoices, accreditations in special cases of service for users, and general support.+Customer Service Agent for a worldwide transportation app, providing support for users in LATAM countries, such as Mexico, Argentina, Peru, Costa Rica, Panama, Puerto Rico, and Brazil.+Achievment of customer service KPIs established by the customer, the product, and the account managers. Show less

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  Sitel

  Nov 2017 - Mar 2019

  Csr

  Customer service support in English for chat accounts, analysis of clients according to income and payment history, sales, payments, retention, payment methods registration, electronic checks, paperwork with collection agencies, and technical support for users around 18 States in the United States.+Achievement of customer service product KPI established by the customer and the account managers, providing billing and technical support for a communications company located in 20 states of the USA.+Adaptation of sales plans imposed by sales managers. Show less

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  Brink’s inc

  Apr 2019 - Dec 2021

  Billing, revenue & collections analyst ii

  Billing, Revenue & Collections Analyst of corporate customer accounts from Brink's Inc in the US, including, financial institutions, retailers, government agencies (including central banks), restaurants, jewelers, and other commercial operations.+Excel reports (billing, operational charges, weekly portfolio status, aging reports, operational and pricing changes).+Billing cases resolution uploaded in the CRM Salesforce to receive payments and maintain accurate cash flow.+Communication between different positions from Jr to Sr and head management in finance, accounts receivables, operations, sales, and pricing departments in order to accomplish customer billing requests, resolve the account, receive the payments, and decrease the bad debt.+Elaboration debit and credit memos, payment remittance instructions, money transfers, and tax exemptions to be processed by AR- accounting department, or sales department.+Constant point of contact between the Finance/ Accounting department from our customers and the company, in order to resolve the billing inquiries and achieve KPIs of revenue and collections to the company and get to current as soon as possible the portfolio of customer accounts monthly. Show less

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  Optimports

  Jan 2022 - now

  Payroll specialist (associate)

  Processing and reporting of payroll for a maritime and stevedoring company (for unions) located in multiple cities in the United States.+Initiate and process the union's payroll on weekly basis through ADP and PMA.+Update and organization employees' information and new hires (Maintenances records, exemptions, taxes, deductions, direct deposits, withholdings, and corrections) and employment verifications such as garnishments, and miscellaneous job-related duties.+Communication with payroll managers and accounting to ensure accuracy and changes during the payroll process and deadlines.+Communication with PMA to set new payrolls or resolve payroll issues.+ Reporting of payroll and banking information through wires, and reporting of monthly, quarterly, and end of year reports for audit purposes. Show less

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  Vinali group

  Jul 2024 - now

  Payroll bookkeeper

  Payroll Administrator & Bookkeeping for GreenTek INC, for a tree service company located in California, US.+ Responsible for managing and processing payroll for all employees within the organization, using different tools such as Office apps and One Point+ Accurate calculation of wages, overtime, and deductions based on employee hours and company policies. + Ensure compliance with HR according to California labor laws, including tax withholdings, benefits administration, and any other regulatory requirements. + Tracking employee time records, resolve payroll discrepancies, and coordinate with operation managers, HR and accounting to ensure smooth payroll operations. + Assist with new employee onboarding by providing payroll information and addressing any payroll-related questions or issues.+ Weekly and monthly reporting to CEO and COO such as Payroll Register, GL, check tracking. Show less