Experience

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  Ironhorse power

  Jun 2021 - now

  Billing operations manager

  • Responsible for leadership and oversight of billing and reporting systems• Process daily invoices for 60,000+ accounts in the ERCOT market• Lead, manage, and collaborate cross-functional team of billing reps and customer service agents• Responsible for mentoring and training new employees• Project managed the integration of system implementation to ensure PCI compliance - AI technology solutions, Interactive Voice Response (IVR) payment system, printing system, collections payment system• Project managed the integration of a payment gateway solution with JP Morgan Chase• Handle customer escalations and complaints related to billing questions• Manage accounts receivables process and bad debt write offs • Developed and implemented Accounts Receivable (A/R) collections procedure • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed• Use analytical skills to prepare invoices and complete reconciliation of billing with accounts receivables• Utilize data analysis to manage commission reports and Accounts Payable (AP) for partners and brokers• Responsible for preparing and submitting quarterly, semi-annual, and annual Public Utility Commission of Texas (PUCT) regulatory compliance reports• Responsible for investigating and responding to formal customer complaints to the PUCT and Better Business Bureau• Responsible for monthly and annual federal Energy Information Administration (EIA) reporting• Manage projects to input policies, systems, methods, and procedures for the effective management and streamlining the billing data process• Quality assurance and audit of billing activities and data flows• Assist Controller with annual financial audit preparation• Assist Controller with managing tax-exempt accounts• Prepare 00-985 Assignment of Right to Refund for tax-exempt accounts Show less