Experience

• 

  Zool tech solutions pvt ltd

  Jun 2018 - Jul 2018

  Project intern

  Built Audit Reporting System for Pernod Richard India. Front- End work on Bootstrap framework along with PHP & Laravel as Back-End

• 

  Lateralx

  Jul 2019 - Oct 2019

  Ios app developer intern

  Developing iOS App for clients, based on AR/VR to provide end to end solutions. Developed an AR App for Civom to augment 3D models of Furniture in Real Spaces to experience how furniture will exactly looks in your Home and Offices.

• 

  Wipro

  Oct 2019 - Dec 2021

  Backup administrator

  The role involved troubleshooting backup failures and alerts, fulfilling requests for the restoration of backed-up data, and collaborating with other teams when necessary to resolve issues that are dependent on them. Additionally, this position involves raising cases with backup tool vendors and liaising with them to troubleshoot any problems with their tools. Monthly patching activities are also part of the responsibilities, as well as preparing and sending backup reports on a daily, weekly, and monthly basis. The individual in this role is also responsible for coordinating with third-party vendors for offsite tape rotation activities on a weekly and monthly basis. Lastly, manage multiple backup software tools (such as Veeam, Arcserve, Avamar, Commvault, HP Dataprotector, TSM, and Veritas Netbackup) used in various locations globally. Show less

• 

  Rubrik

  Jan 2022 - now

  •Worked on ransomware detection & recovery with troubleshooting issues. •Integration of SAML SSO, PowerShell & GraphQL Scripting. •Deployment of AWS IAM, S3, EC2, Kubernetes, containers.•Specialising SaaS Cloud Protection for AWS EC2, Azure VM, Azure SQL,S3 & M365 Suite: EntraID, Exchange, etc.•Collaborating with the Engineering team to identify and fx the product defects/bugs and working on ideas for product improvement •Escalation POC for critical escalations to ensure prompt resolution and de-escalate the situation.•Assistance in business-critical restores and contribute to disaster recovery planning and implementation post-ransomware attacks.•Mentor new hires, providing guidance in key components for team skill enhancement. Show less -Experienced in handling diverse complex stack components, including Rubrik Cluster, VMware, Hyper-V, SQL, AD, Networking, Archival for Azure/AWS, DR, Cloud issues, containers. -Troubleshoot & resolve technical issues using collaboration and best practices within and across teams. -Effectively manage larger accounts with complex deployments, leveraging hands-on experience with XL clusters to deliver high-quality support and issue resolution. -Conduct in-depth research, troubleshooting, and resolution of escalated end-customer issues, demonstrating a commitment to effective problem-solving. Show less

  • Senior Customer Success Engineer I

    Oct 2023 - now

  • Customer Success Engineer II

    Jan 2022 - Oct 2023