Stephen Otieno

Experience

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  National Public Health Laboratory Services

  Jun 2014 - Aug 2014

  Medical Lab Technologist Student Intern

  Perfected my technical diagnostic skills by rotating through The National HIV Reference Laboratory, The National Oncology/ Biochemistry Reference Laboratory and The National Microbiology Reference Laboratory.

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  Acacia Medical Center LTD Kenya

  Jun 2015 - Aug 2015

  Medical Lab Technologist Student Intern

  Perfected my technical diagnostic skills by rotating through the following departments: Phlebotomy, Hematology, Parasitology, Bacteriology, Serology & Immunology, Clinical chemistry, and Cytology/ Histopathology

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  Cerba Lancet Kenya

  Jun 2017 - Sept 2022

  Medical Laboratory Technologist

  Position summary:Performed diagnostic testing procedures, reviewed results and interacted with the laboratory manager /pathologists on technical matters. Provided relevant data regularly to the management team to ensure efficient and effective laboratory operations. Key Achievements:1. Reduced wastage of laboratory consumables and reagents by 50% in the microbiology and culture media production department through regular stock-takes.2. Resolved 70% of customer complaints received in the culture media production and microbiology departments leading to improved customer satisfaction. Show less

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  Dounebaine Diagnostics LTD

  Oct 2022 - now

  Laboratory Manager

  Position Summary:Oversaw the technical operations of the laboratory. Implemented Quality management system in line with ISO 15189:2022 standards. Formulated standard of operating procedures and developed laboratory policies. Part of the marketing team where I facilitated and planned for meetings with key stakeholders and clients. Interacted regularly with clients and ensured comprehensive resolution of complaints. I also managed non-conformances and conducted root cause analysis, corrective action and preventive action of the same.Key achievements:1. Implemented ISO 15189:2022 Quality Management system with constant monitoring and evaluation resulting to 70 % improvement in technical operations.2. Reduced wastages of laboratory consumables and reagents by 60% through weekly and monthly stock-takes.3. Established and expanded the company’s online visibility through running of company social media platforms during the first year of establishment with robust customer interactions.4. Improved company revenue by 10% by facilitating marketing meetings with key stakeholders and clients. I also followed up regularly as part of “Know Your Client” (KYC) marketing initiatives. Show less