Experience

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  Teletech

  Mar 2005 - Jun 2010

  Manager it
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  Plum creek timber co.

  Sept 2013 - Jun 2015

  Service desk analyst

  Tier 1 support for electronic equipment provided to company employees via Phone, EMail, IM, or In Person/Desk-Side.Tier 2 support for Motorola handheld computers; MC 659B modelAssist with implementation of Managed Print Project, Printer Best Practices, inventory tracking and documentation. Track, prepare, asset tag and deploy new MC659B Handhelds to Foresters. Repair software, limited hardware repair. Created updated asset tracking method for technology equipment. Created guides and walk throughs for common processes. Show less

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  National flood services

  Nov 2013 - Apr 2014

  Helpdesk analyst
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  Geek on call

  Jun 2015 - now

  Technology support specialist

  Tech Support for anyone - assist with cell phones - all models, PCs and additional peripherals, cameras, handheld computers, etc. No question is too small. If I can't fix an issue or answer a question I find it or escalate to proper next level support and ensure resolution.26 years experience in Customer Service.14 years experience troubleshooting computer software & hardware via phone or in person support.