Experience

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  Lloyds banking group

  Mar 2011 - Jul 2013

  Customer relations manager
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  National australia bank

  Mar 2014 - Aug 2014

  Account origination manager
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  Isagenix australia & nz

  Oct 2014 - Aug 2016

  Project manager

  As a Sales and Marketing Project Manager for a health and wellbeing multi-level marketing company, I drove strategic planning processes, managed cross-functional initiatives, delivered process improvement and ensured seamless execution of projects such as sales programs, new product launches and customer retention initiatives.

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  Westpac group

  Aug 2016 - May 2022

  Created a new function responsible for strategising, marketing and launching new technology products and features to internal staff whilst partnering with the Group CIO Chief of Staff on business unit projects, including the simplification of the technology major incidents comms process and the preparation of the Technology response to the APRA regulator enquiry and visit. Led the Org Change and Communications team that was responsible for the implementation of major technology transformation programs such as the implementation of ServiceNow, as well as leading the Group's technology response to COVID-19 to enable the shift to work from home for 50,000 employees and contractors. Collaborated with Microsoft to deliver the Office 365 and Windows 10 transformation program, enabling new ways of working across the Group. Responsible for designing and facilitating training, assessing and defining change scope, and executing a customer-centric organizational change management approach that turned reluctant staff into evangelists and champions who promoted the programs to their colleagues. Supported Change Managers and the PMO office with change assessments and plans while maintaining Program key control and RAID registers and program wide reporting for the executive steering committee.

  • Technology Product Marketing Manager

    Mar 2021 - May 2022

  • Senior Change & Communications Manager

    Feb 2020 - Mar 2021

  • Change & Communications Manager

    Dec 2017 - Feb 2020

  • Project and Change Coordinator

    Aug 2016 - Dec 2017
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  Impact theory

  May 2022 - Feb 2024

  Director of community and marketing

  Impact Theory is a media studio creating empowering content, leveraging Blockchain and AI technology to deliver hyper personalised entertainment via its video game - Project Kyzen. Create and execute the community and go-to-market strategy for Impact Theory's Entertainment division, leading a team to create a world-class community experience which drives customer acquisition and retention. Champion customer centric features when influencing product decisions and marketing campaigns, leveraging data to continuously optimise our marketing strategy. Implement process improvement across project delivery and operations as the organisation scales. Show less

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  Westpac group

  Apr 2024 - now

  Change & comms, executive manager