Experience

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  Bell

  Jul 2018 - Sept 2019

  Bridge captain

  Bell is Canada's largest telecommunications company, providing Mobile phone, TV, high speed and wireless Internet, and residential Home phone services.- Job responsibilities :• Conducting conference meetings with a diverse team to ensure successful service migrations.• Submitting regular reports to the management with all information provided in details during meetings.• Planning onboarding as well as giving training to new team members.• Coordinating between the customer and the provider in order to obtain the best outcomes and all business objectives during migrations. Show less

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  Institut français d'égypte

  Sept 2019 - Jan 2021

  Executive administrative & communication specialist

  Institut français d'Egypte is a French public industrial and commercial organization (EPIC). Started in 1907 by the Ministry of Foreign Affairs for promoting French, francophone as well as local cultures around the world.The French Institute in Egypt is the heir to the great tradition of cooperation between Egypt and France and a major player in the bonds of friendship between the French and Egyptian people.- Job responsibilities :• Active participation in office management, including handling general administrative tasks.• Managing filing systems, both physical and digital, keeping records well-organised and easily retrievable for team members.• Organizing and preparing meeting schedules for various department and helping with registrations, calendars, end-of-sessions certificates, suggestion sheets, etc.• Representing department managers or other senior-level supervisors in meetings, including taking notes and recordings as needed.• Developing and implementing a communication strategy that includes media outreach and social media content creation.• Responsible for identifying, screening, acquiring, assessing, interviewing, and hiring candidates to fill open positions within the company (Managing the whole talent acquisition process)• Moderating social media platforms, creating posts and other publications, answering all online comments, messages and inquiries. Show less

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  Novartis

  Jun 2021 - Jun 2023

  Human resources expert ( p&o) - novartis france/egypt

  Novartis AG is a Swiss multinational pharmaceutical corporation based in Basel, Switzerland. Consistently ranked in the global top five, Novartis is one of the largest pharmaceutical companies in the world and was the fourth largest by revenue in 2022.- Job responsibilities :• Supporting the team in the operational conversion of P&O strategic objectives.• Using SAP / euHReka as a full Human Capital Management (HCM)solution to provide strategic, innovative solutions for core HR and payroll, time and attendance, talent management, employee management, etc.• Providing support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and providing guidance and assistance on problems and requests to customers/users through consulting and training.• Handling standard service requests, answering questions, resolving problems if possible or supporting problem resolution by closing collaboration with next level support and experts.• Tracking service requests and troubleshoots, analyzing error messages and questions, supporting periodic cost and efficiency analyses to support productivity objectives .• Assisting with the evaluation of services/processes/continuous improvement in scope. Show less

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  Boopin

  Jun 2023 - Aug 2024

  Human resources lead

  Boopin stands for Broadcast media – Out of Home media – Other media – Print media – Interactive – New media. It is one of the UAE’s fastest growing, full service agencies with its inception in Dubai with a strong focus on digital media and the latest trends accompanied by it. Propelled by a passion for achieving the pinnacle of brand advertising through creative, planned and enlightening campaigns, persistent client approvals and successful brand appreciations have helped expand Boopin’s network, and cater clients outside Dubai towards Abu Dhabi, Bengaluru, Cairo, Riyadh, Tirana, Shanghai and Singapore.His specialties, apart from Brand development include People Development, Promotional Campaigns and Activities for Brands (ATL & BTL) Media Planning & Negotiation, Presentation Skills, Event Management, Trend Analysis, Consumer / Trade - Promotions, Joint Promotions / Tie-ups, Marketing Research, Product Launches, Strategic Marketing, CRM - Loyalty Club Management, Social Media Marketing, Planning, Budgeting, CSR - Corporate Social Responsibility.- Job responsibilities :•Responsible for identifying, screening, acquiring, assessing, interviewing, and hiring candidates to fill open positions within the company (Managing the whole talent acquisition process).• Handling tasks related to personnel records, data management, policy creation, recruitment, publishing job ads, scheduling interviews, and preparing HR-related reports.• Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules).• Responding to employees' questions about benefits and updating internal databases (e.g. record sick or maternity leave).• Preparing HR documents, like employment contracts and new hire guides.• Liaising with external partners, like insurance vendors, and ensure legal compliance.• Supporting and coordinating the onboarding process for new starters, including scheduling of inductions. Show less

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  Safeguard global

  Aug 2024 - now

  Human resources services manager

  Safeguard Global is a future of work company that helps workers and companies thrive in the global economy. Backed by a data-rich technology platform, local expertise, and industry-leading experience, Safeguard Global provides end-to-end solutions to manage people and scale operations. With Safeguard Global, organizations can recruit, hire, pay, analyze, and manage workers and operations anywhere in the world, no matter where they are in their growth journey.- Job responsibilities : •The primary contact for global clients, providing expert guidance on local Employment Laws and ensuring a seamless worker life cycle. • Embodying the essence of our services in the community, fostering positive relationships with both clients and workers.• Ensure a smooth onboarding experience for all GEO workers by engagement in all steps of theonboarding process & attentive contact with the worker.• Ensure the development and maintenance of comprehensive contracts, adhering to legalcompliance.• Thoughtfully analyze feedback surveys, utilizing the gathered information to drive continuousimprovement initiatives.• Foster a culture of active engagement with workers & clients, valuing their input and insights.• Minimize offboarding risks through effective management of both voluntary and involuntaryworker exits, including retirements.• Ensure high-quality service and advice within Service Level Agreements (SLAs).• Take complete ownership of local market processes and results.• Apply and update HR policies, procedures, and work conditions as needed, ensuringcommunication and compliance.• Manage supplementary payroll tasks alongside other responsibilities, actively assisting thePayroll team from a local perspective.• Proactively identify gaps in processes and recommend/implement changes to mitigate risks.• Support the team and line management with regular updates on employment law. Show less