Experience

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  Merritt hospitality, llc

  May 2010 - Dec 2011

  Guest services associate

  • Served with a team to provide customer service to diverse client populations• Communicated offerings, pricing rules, and business procedures to customers• Coordinated and maintained customer database in Hilton OnQ system

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  Jmu athletics

  Aug 2011 - Dec 2011

  Athletic communications intern

  • Prepared game program copy, articles, and game/event previews for local media• Edited press releases for Assistant Athletic Director of Communications• Assisted local newspaper and radio outlet representatives during events

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  Law office of j.raymond sparrow jr.

  May 2012 - Dec 2012

  Administrative assistant

  • Manage information and communications via print, e-mail and mail services• Organize, maintain and update legal files kept on-site• Review and analyze written correspondence for relevant disputed issues

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  Law office of jerome c. baker, ltd.

  Jan 2013 - Jan 2014

  Administrative assistant/ paralegal

  • Manage information and communications via print, e-mail and mail services• Create/prepare PowerPoint presentations and Excel spreadsheet analyses• Organize, maintain and update legal files kept on-site• Review and analyze written correspondence for relevant disputed issues

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  Mcgeehan pascale, plc.

  Jul 2013 - Jan 2014

  Administrative assistant/ paralegal

  • Manage information and communications via print, e-mail and mail services• Create/prepare Excel spreadsheet analyses• Organize, maintain and update legal files kept on-site• Review and analyze written correspondence for relevant disputed issues

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  Brg communications

  Jan 2014 - Sept 2016

  Supported Fortune 500 clients in the Health, Wellness and Safety industries, helping them develop and execute communications strategies and campaigns.• Liaison with clients and the media• Research, write and distribute press releases, byline articles, and other communications materials to targeted media• Undertake research for new business proposals for potential new clients• Strategize, develop and secure external exposure opportunities for clients• Prep, accompany and support clients during events and conferences Show less

  • Account Associate

    Oct 2015 - Sept 2016

  • Account Coordinator

    Sept 2014 - Oct 2015

  • Public Relations Intern

    Jan 2014 - Aug 2014
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  Aetna / innovation health - a cvs health company

  Sept 2016 - Dec 2019

  Associate account manager

  Work directly with our Senior Account Management team to retain and grow our existing customer relationships for customers with 100-3,000 employees.Develop and execute customer service strategy: Meet with customers to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions. Identify customer specific service issues, identify solutions and lead resolution of issues working with other areas to implement.Collaborate with account management team to achieve growth/renewal objectives. Manage all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas. Show less

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  Aetna, a cvs health company

  Jan 2020 - now

  Responsible for developing and leading strategic initiatives that help our sales team in the Capitol Market (DC, MD and VA) achieve our business goals. Identifying gaps in achieving our sales plan and closing those gaps by either resolving the issue at hand or by creating alternative solutions is an important aspect of my work. I advocate for change by collaborating with our internal constituents, managing interpersonal sensitivities and articulating the strategic view to ensure project alignment and success. Show less

  • Manager Project Management

    Oct 2022 - now

  • Project Manager

    Jan 2020 - Nov 2022