Experience

• 

  Eastcon ag

  Feb 2013 - Sept 2013

  Customer service
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  Telenordi

  Feb 2015 - Dec 2017

  Account management of over 20 customer support projects, people management of a team over 20 people, making sure that we provide 24/7/365 customer support, quality management and trainings. Making sure all contract obligations are met. Personal integration and training. Full customer support via phone, email and chat in over 20 different projects, handling various customer inquiries, assisting in trainings and training material preparation. Customer support via phone, email and chat, problemsolving. Working evening and night shifts.

  • Customer Service Team Lead

    Jul 2016 - Dec 2017

  • Senior Customer Support Specialist

    Oct 2015 - Jul 2016

  • Customer Service Specialist

    Feb 2015 - Oct 2015
• 

  Revel systems

  Jan 2018 - Apr 2018

  Customer support specialist

  Extensive thechnical sutomer support. Help using the comanies online tools and other software provided by the comany, asistance in setting up the networking and POS hardware, troubleshooting.

• 

  Booking.com

  Apr 2018 - Jun 2018

  Customer service guest executive
• 

  Intrum

  Jun 2018 - Dec 2019

  Back office specialist

  Preforming financial and other various back office tasks, driving the Continuous Improvement projects (team & cross-team), process mapping current and new processes and tasks.During My time with the company I was recognized in the monthly Company Wide recognition events (high5) 5 times for my work with the procedures of our team and collanoration with other teams, Process improvements.

• 

  Danske bank

  Jan 2020 - Mar 2021

  Aml business control officer

  As the 2nd level Transaction sccreening officer I was responsible for screening customer transactions, analyzing their activity and ensuring the compliance with AML laws and local regulations.

• 

  Phoenix payments

  Mar 2021 - Mar 2025

  Due to the small size of the company the Marketing Manager role encompassed a broad range of responsibilities, acting both as the strategist and the executor. I have developed a Marketing strategy that includes the Marketing Plan and documentation on overall brand positioning. The responsibilities included overseeing the brands social media channels and content creation, internal brand management, visual brand communication continuity, Budget management, analytics and reports.As the marketing manager I was reporting directly to the CEO and the Management Board Show less As the Customer Support & Experience Manager I was responsible for all customer facing communication and the customer experience while interacting with the brand. As part of this role I have managed the Customer Support team, Introduced the Customer support Policy & Standard documentation, implemented a QA process, Complaints handling Policy & Processes, Introduced a new customer support platform, managed mass Communication in regards to major service changes and more.In this role I was reporting to the Country Manager and the CEO, have Successfully passed an expternal audit. Show less

  • Marketing Manager

    Nov 2023 - Mar 2025

  • Customer Support & Experience Manager

    Feb 2022 - Mar 2025

  • Anti-Money Laundering (AML) Monitoring Specialist

    Mar 2021 - Feb 2022
• 

  Guru pay

  Mar 2025 - now

  Client care team lead