Naveen Kumar

Experience

• 

  FRINZA™

  Apr 2020 - Jun 2020

  Market Research and Intern

  Analyzed the E-commerce gift delivery industry in order to identify TAM and category trends

• 

  Dailyhunt

  Oct 2020 - Dec 2020

  Sales and Distribution

  - Identified growth opportunities for the brand's newly launched ed-tech platform Dailylearn- Performed a feasibility analysis of available distribution modes for 600+ leads located in Tier-2 & 3 cities across North-Indian region- Implemented PaaS model for 5 clients needing Ed-tech platforms under their own branding

• 

  Godrej Housing Finance

  Jan 2021 - Feb 2021

  Customer acquisition

  - Proposed 9 UI/UX changes in the site to improve the user journey from landing page to sub-sections- Created performance dashboard for product team and defined 5 KPIs to monitor Paid Search- Proposed SEO changes to onboard relevant traffic on website, increasing engagement rate by 14%

• 

  SBI General Insurance

  Jun 2021 - now

  1. Responsible for exploring and evaluating solutions with different vendor tie-ups to deliveron the transformational goals of the companyOutcome: Executed 3 Proof of Concepts, 2 became full fledged BAU activites 2. Analytics driven customer insights- Implemented SAS based to have a 360° customer view to gain real-time insights from customer interactions- Outcome: Targeted sales approach, Improved ROI for cross-sell and retention campaigns3. Transformig the POS/Agent process-Designed end-to-end process (BRD) for POS/Agent onboarding process digitizing the manual training, compliance and operational tasks Outcome - Reduced onboarding TAT by 70% and 30+ headcount saving Show less

  • Business Transformation Manager

    Jun 2022 - now

  • Process Excellence Manager

    Jan 2022 - Jun 2022

  • Management Trainee

    Jun 2021 - Dec 2021