Experience

• 

  Icall india limited

  Jan 2006 - Jul 2006

  Customer service executive

  > Selling Value Added Services for Prepaid card provider.> Handling Queries of prepaid customers.> Provide Solutions and customers queries.> Customer satisfaction answers.

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  Mphasis

  Jul 2006 - Apr 2007

  Floor supervisor in inbound process.

  > Handling queries of prepaid customers.> Taking supervisory calls of agents.> Taking briefing of any new product.> Maintaining daily reports of agents.

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  Azure knowledge corporation pvt ltd

  Jul 2007 - Feb 2011

  Research specialist at azure knowledge corporation.

  > Conducting Qualitative & Quantitative Interviews with different Line Of Business Executives & IT Professionals which also includes the CXOs, VPs and Sr. Level Management people across the globe.> Working on different projects given by my project manager.> Conducting Business-to-Business, Business-to-Consumers & In-Depth Interviews in various different project.> Doing Secondary research for find out the samples and other information.> Browsing internet everyday to find out the right party contact.> After conducting interviews doing Logical data checks. Show less

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  Azure knowledge corporation

  Feb 2011 - Nov 2011

  Smt at azure knowledge corporation pvt ltd.

  > Day to day job revolves around data management, statistical analysis,evaluating surveys or questionnaires and supporting client relationships.> Data Collection & Data Analysis.> Conducting In-depth interviews with Executives, Sr. Level Managers and IT Experts in USA and Canada.> Data management and statistical analysis.> Preparing data reports on Excel or other related software.

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  Azure knowledge corporation pvt ltd.

  Nov 2011 - Aug 2013

  Research supervisor

  > Focusing on conducting quantitative as well as qualitative interviews by interacting with people in highly responsible positions including decision makers and CEOs across the globe mostly in North America & Europe according to the client requirements> Taking feedback from the C level executive and Senior Level Managers for the Multinational technology and consulting services provider companies.> I'm also managing multiple research projects at one time.> Data Collection & Data Analysis.> Samples Management. Show less

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  S&p global

  Aug 2013 - Jul 2016

  Client support analyst - broker relations & x-industry research operations

  As a member of the Broker Relations Product Operations team, My role is to Complete assigned Broker Support processes & provide the highest-quality support for research contributors, clients and internal departments.• Provides prompt, timely, accurate service to both internal and external SNL clients as well as BRC’s research contributors. Includes providing support to BRC’s global Broker Relations support team.• Completes all assigned broker support processes.• Works with the BRC team to develop strategies to increase usage of the Research Reports/Estimates product.• Assists with any marketing-related efforts as necessary. • Identifies enhancements necessary to better service SNL contributors or increase departmental efficiencies.• Assists product & project managers with testing of enhancements.• Co-maintains Broker Relations Product Operations procedures & SharePoint site.• Creates & maintains BRC content and research/support reference materials.• Completes other assignments and projects as assigned. Show less

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  S&p global

  Jan 2017 - now

   Direct POC of the CRM UAT (CPQ billing) for sunrise A team. Analyzes active issues to assess impact to training, documentation and procedure. Identify and fully document all bugs discovered during project sunrise UAT testing and communicate details bugs to developer for remediation. The majority of the day is spent on testing active bugs and ongoing user stories for project Sunrise. Manage test strategies across multiple testing teams to coordinate on different user stories and bugs. Utilize various tools like ADO (AzureDevOps), different SFDC environment and systems to analyze and report QA data. Provide signoffs and observations to QA team on active user stories and bugs. Demonstrate good testing and defect management skills. Actively participate in team process improvement initiatives that support and facilitate the team. Closely working with our internal partners to support and initiate enhancements for UAT team. As a subject matter expert, contributing to the decision making process around business strategy. Show less  Process New Sales, Renewals and Amendment quotes. Ensure Accurate and Timely Billing and Services.  Provides Verbal and/or Written Billing Explanations to Client/Client Services/Sales. Being a senior member of the team, training new team members regarding operational procedures. Creating new SOP, handling amendment and providing training to entire team on changes. Handling the billing of multiple projects, which includes, 451 Research, IHS Reseller, Q4 Inc. which is now part of SPGMI. Direct POC of the OM UAT (CPQ billing) for Sunrise A team. Having good hands on different internal software which includes SalesForce, Oracle, Vertex and Zuora. Show less  Accountable for S&P Global's Research and Product Operations Group, including Client Support, Content Research, Operations & Testing within a specified industry sector or a cross-industry group to accelerate the quality and timeliness of SNL’s data, increase support standards, improve operational efficiency to reduce error rates, improve support survey scores to help maintain retention rates and drive revenue increases. User Acceptance Testing of the SNL website and SNLxl (an Excel based data providing tool) to validate all the information are appearing correct. Support Client to use/understand the SNL Products and methodology. Contact the clients and build an Excel based refreshable financial models containing complex Excel formulations and VBA. Give on job training on Excel, SNL’s Products & Insurance Industry. Train new employees on checking and Editing the Bank & Thrift and Insurance Newsletters.  Pull the data for data dispatch and write an article for SNL’s news team. Show less

  • Assistant Manager

    Apr 2024 - now

  • Associate Product Manager

    Apr 2023 - Mar 2024

  • UAT Specialist - CRM Operations, special projects department

    Aug 2022 - Mar 2023

  • Process Specialist

    Nov 2019 - Jul 2022

  • Senior Financial Analyst - Markets & Deals, Product Operations

    Jan 2017 - Nov 2019