Zainab Alabi

Experience

• 

  Consolidated Discounts Limited

  Apr 2007 - Oct 2014

  Gather market intelligence on product performance, client attitudes and new business/product opportunities - key to this role was analyzing existing (and prospective) client financial/investment profile and recommending most suitable products to meet their needs in accordance with their risk appetite Maintained client's database and engaging them on an ongoing basis (by calling regularly) to obtain feedback on service quality and client satisfaction level Provide high level solutions in a timely manner that meets the needs of users and the department's objectives. Troubleshoot and provide different levels of support to system users (User Support), Troubleshoot & Resolve network related issues (Network Support)

  • Team Lead, Product Development & Sales: HNI & Other Corporates

    Jun 2012 - Oct 2014

  • Relationship Officer

    Mar 2008 - May 2012

  • Service Delivery Analyst

    Apr 2007 - Feb 2008
• 

  Control Risks

  Feb 2015 - Dec 2023

  Responsible for monitoring the implementation of company policies and supporting regional colleagues to build their understanding of their compliance and risk management responsibilities. Act as a focal point for all business operations activities across West Africa. Cross functional management of team to ensure accurate and effective team output through thought leadership and staff mentoring. Actively monitor CSC projects within the hub - overseeing the client contracting process, coordinating project setup in the Client Relationship Management (CRM) and ensuring consultant and subcontractor administration are completed. Coordination of commercial administration of client projects, provide consultant head count and project financial information for management reporting purposes.

  • Regional Compliance Manager, EMEA

    Nov 2022 - Dec 2023

  • Business Operations Manager, West Africa

    Apr 2019 - Feb 2023

  • Business Operations Manager, Crisis & Security Consulting (CSC)

    Jan 2016 - Mar 2019

  • Operations Coordinator (Nigeria)

    Feb 2015 - Dec 2015
• 

  Nomba

  Feb 2024 - now

  Head of Operations