Experience

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  Level 3 communications

  Aug 1999 - Mar 2007

  Project manager

  •PROJECT MANAGER Managed multiple accounts at a high level to provide excellent customer service and sales support. Daily conference calls with customers to ensure projects and requests for services were on schedule. Attended internal meetings with colleagues to ensure transparency for customers. Provided daily spreadsheets to larger customer base with status of their requests. Meet with customers to engage a successful launch in larger projects. Escalated internally to meet customer deadlines. Worked well as a team player providing professional communication.SOX compliance. TEAM LEADDistribute incoming orders to team based on their present order volume and job knowledge. Pre-order validation with local exchange carriers (LEC’s) and project managers to ensure proper ASR’s are being sent to the LEC’s. Aided supervisor in his/her absence over 7 people. Designed and Provisioned T1’s, DS3’s, Trunks and optical circuits.Prepared training documentation for provisioning & designing teams to ensure proper use of systems, circuitry and ASR’s were followed as mandated. Handled higher profile orders for submission and completion. Worked with various internal and external groups to find optimal routes and cost containment matters for incoming orders. Maintained higher working volume than team and escalated internally to drive for results as needed. Show less

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  Movie gallery

  Jan 2007 - Jan 2008

  Store manager

  Managed financials, inventory, and development of team. Ensured customer satisfaction with rentals & returns. Handled employee reviews, and coaching to include termination. Engaged in loss prevention. Maintained clean store and new “sets” to comply with corporate requirements. Managed all money transactions and books for Morning deposits- Daily deposits to bank.

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  At&t

  Jun 2008 - Mar 2011

  Executive data specialist/ at&t

  •Promotion in November 2008 to Data Specialist•Provide B2B data sales to support to small to midsize accounts.•Generate proposals, quotes, and contracts for small to midsize businesses.•Collect necessary documents for provisioning and ordering.•Handle proprietary information accordingly.•Sell products from P2P, MIS, IP Flex, VDNA, EaMis, Optiman and BIB-HIS.•Handle all the technical aspects with the customer during pre and post contract signature while delivering quality customer care and building relationships. Show less

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  Wright career colleges

  Mar 2011 - Mar 2013

  Financial aid officer

  Handled all financial needs of students. To include but not limited to ensuring FASFA filled out correctly; checks handed to students after tuition was paid. Ensured grants were successfully processed for each student. Counseled students on their financial responsibilities and concluded when their program was completed.

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  Zayo group

  Mar 2013 - now

  IQC Access Planner 9/2019Promoted level III 2019Promoted level II in 2017Handle daily audits of companies Zayo acquired to ensure all working customer information is in Salesforce. This includes customer account number, name, product details, financials, terms, contracts, and proper circuitry information. Ensured locations were accurate, bandwidth, connectors, and off-net requirements are loaded. Weekly meetings with billing to ensure transparency on customer invoices once we went live with Zayo billing model as opposed to old companies billing. Work proactively and researched ways to work out of acquired companies systems to obtain their information; obtained passwords and systems of acquired companies within the laws that were available to me; mostly self taught in their systems. Worked with acquired companies employees to ensure transition went smoothly; understanding of their networks. Worked alone and held multiple meetings with team to ensure accuracy amongst all. Worked with product mangers to provide credits and or disputes when MRR didn’t match or product was dumped incorrectly. Show less

  • Senior Project Manager

    Oct 2024 - now

  • ISP PROJECT MANGER LEAD

    Mar 2022 - now

  • ISP PROJECT MANAGER

    Aug 2020 - now

  • IQC ACCESS PLANNER

    Mar 2013 - now