Experience

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  Cryovac

  Aug 1994 - May 1997

  Quality supervisor - engineer

  Developed plant-wide documentation and internal audit system for ISO registration; focusing on process improvement, production gains, and defect reduction. Managed up to twenty-two quality inspectors for process and product audits, finished goods inspection, and re-work of returned material.

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  Applied materials

  Nov 1997 - Jun 1999

  Supplier quality engineer

  Administered root cause review, disposition, and determinacy for material rejected by manufacturing; including reviewing rejected materials with purchasing agents and suppliers for timely corrective action. Developed and programmed user-friendly nonconformance reporting tool.

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  Microtouch

  May 1999 - Dec 2000

  Quality manager

  Established reputation in executing ISO 9001 Quality System development, training, implementation, auditing, and maintenance. Developed processes for monitoring and improving global productivity, yields, critical defects, and customer complaints. Interfaced with customers for process improvement opportunities including providing customer satisfaction and retention. Performed supplier qualifications audits while overseeing daily business operations and functions. Experienced serving on corporate board for joint venture with DMC Incorporated, Japan, and managing two quality technicians. Show less

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  Printpack, inc.

  Dec 2000 - Jun 2003

  Corporate quality engineer

  Executed “Power Tools” (internal 6-sigma black belt program) leadership, training, and monitoring encompassing all facets of proactive measures for process improvements. Handled management representative and lead auditor tasks in developing, transitioning, and maintaining ISO 9000-2000 quality system. Established and performed a supplier audits while executing internal consultation for statistical and process improvement needs.

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  Touch international

  Jun 2003 - Oct 2004

  Director of quality

  Established reputation in executing ISO 9001 Quality System development, training, implementation, auditing, and maintenance. Developed processes for monitoring and improving global productivity, yields, critical defects, and customer complaints. Interfaced with customers for process improvement opportunities including providing customer satisfaction and retention. Performed supplier qualifications audits while overseeing daily business operations and functions. Experienced serving on corporate board for joint venture with DMC Incorporated, Japan, and managing two quality technicians. Show less

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  Printpack, inc.

  Oct 2004 - Jun 2005

  Quality manager

  Executed “Power Tools” (internal 6-sigma black belt program) leadership, training, and monitoring encompassing all facets of proactive measures for process improvements. Handled management representative and lead auditor tasks in developing, transitioning, and maintaining ISO 9000-2000 quality system. Established and performed a supplier audits while executing internal consultation for statistical and process improvement needs.

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  Radioshack

  Oct 2005 - Dec 2006

  Quality manager - wireless repair

  Worked as management representative and lead auditor by maintaining and improving ISO 9000-2000 quality system overseeing daily business functions and operations. Managed and developed thirty quality assurance inspectors and two quality engineers by executing strong work ethic environment. Handled increasingly responsible tasks in driving internal process improvements to increase profitability and customer satisfaction and retention.

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  Dell

  Dec 2006 - Jun 2014

  Managed team of 24 auditors across two shifts responsible for product and process audits across multiple product lines. Standardized audit process within shift and between shifts to ensure consistency and stabilize audit based metrics. Automated quality reporting while converting metrics from FPY to DPMO. Worked with suppliers to standardized disposition process and escalation path while driving significant scrap reduction. BPI Green Belt and Certified Mentor. Led designed experiments for improvement of motherboard integration process saving $375,000 for build cell integration. Mentored over 30 yellow and green belt projects. Engaged team in BPI through leading or a BPI project or participating in a kaizen event. Drove team BPI certification to 100%. Stretching team to engage with area engineers to drive projects. Increased BBS Observers to 95%. Tell Dell Champion Manager. Building effective teams and developed trust with team through management, arrangement, and assignment of personnel, clearly communicating expectations, and restoring effective 1x1s. Restored quality cross training to develop new skill sets and enlighten others in quality audit process. Engaged team members in cross training with NPI group to expand knowledge of organizational roles. Developed DAO Manufacturing ESD Policy and implemented best practices across all facilities. Saved over $100,000 (annualized) determining most cost effective ESD gloves and drove operations to hold associates accountable for PPE. Show less

  • Quality and Standards Consultant

    Sept 2011 - Jun 2014

  • Outsourced Manufacturing Quality Project Manager

    Jun 2009 - Oct 2011

  • Process Quality Engineer

    Nov 2008 - Jun 2009

  • Quality Manager

    Dec 2006 - Nov 2008
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  University of phoenix

  Dec 2010 - Jun 2014

  School of business adjunct statistics faculty - facilitator

  RES-341: Research and Evaluation I - Applied business research and descriptive statistics.RES-342: Research and Evaluation II - Advanced applied business research and descriptive statistics.QNT-561: Applied Business Research and Statistics - Applying statistics and probability concepts to business decisions

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  Zt systems

  Jun 2014 - Jul 2017

  Quality engineering manager

  Standardized global factory reporting for product and factory performance triggering investigations, process improvements, and supplier escalations for product failure analysis and supplier corrective action.Implemented supplier factory failure score cards with part disposition feedback and implemented regular discussions with critical suppliers to review performance, SCAR’s and drive improvement.Developed field performance metric reports to monitor product and component performance. Using SPC to highlight potential issues to drive failure analysis and corrective action.Created reliability models to predict field performance, performed hardware tests (ORT and RDT), and confirmed against actual field performance. Implemented design checklists and reliability program (dFMEA).Leading ISO 9001-2015 transition team (ETA March 2017).Leading, developing, and mentoring team of eight engineers focusing on customer satisfaction, supplier performance, QMS implementation, and process improvement. Show less

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  Hyliion

  Jul 2017 - Apr 2019

  Supply chain quality manager

  Established requirements and led process and quality audits for qualification of global suppliers and drove completion of corrective actions arising from audits and product issues reducing closure time by 2 weeks. Established acceptance criteria, product feedback loop, and implemented quarterly business reviews with critical suppliers. Drove prompt responses (from 2 weeks to 5 days) for critical field failures and SCAR’s. Managed the transition of production assembly to Flex from prototype to steady state volume of 25 units a month. Communicated, reviewed, and dispositioned engineering changes, deviations, and PPAP/ FAI results. Led internal cross-functional team and external consultants to deploy Odoo MRP system in 4 months and established processes while creating the foundation documentation for ISO 9001-2015. Optimized routes with freight suppliers for intra-company locations reducing costs by 40%. Show less

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  Cray inc.

  Apr 2019 - Nov 2019

  Global commodity manger

  Cultivated and managed relationships with key Original Design Manufacturers (ODMs) including Gigabyte, Inventec, and Wistron. Oversaw delivery schedules, shipping methods, RMA and spare part requirements, and business contracts, managing an annual spend of $50M.Generated and presented weekly reports detailing open orders and forecasts from JD Edwards and Salesforce. Successfully resolved issues related to invoicing and material receiving, ensuring alignment with standard costs. Maintained accurate expected delivery dates, providing crucial information to planning teams.Achieved cost reductions by using volume and negotiating project-specific pricing with part suppliers (CPU’s, memory, cards), while implementing improved forecasting to minimize air shipments, resulting in a cost saving of $42k.Streamlined order processing, reducing lead times from 8 weeks to under 2 weeks for bare-bone systems. Negotiated the staging of standard products in US-based warehouses, leading to a significant reduction in RMA cycle time.Conducted thorough quality system audits of supplier factories and warehouses, driving corrective actions following factory integration and field failures.Successfully launched new products, effectively managing tight timelines within the product development schedule and exceeding customer expectations. Show less

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  Hewlett packard enterprise

  Nov 2019 - now

  Managed product and process flows across multiple locations, coordinating with Flex (TX) for new products, Inventec (MX) for MB production, and Cokeva (CA) and Foxconn Services (CZ) for repair and services.Conducted investigations in response to customer escalations ensuring swift resolution and preventive actions.Updated FPY (First Pass Yield) goals quarterly for various products, including PCA’s, service parts, and arrays.Conducted comprehensive on-site and remote first article inspections for all new products, ensuring adherence to quality standards. Conducted process audits to verify compliance with HPE process specifications.Chaired cross-functional Hardware Tiger Team meetings involving engineering, support, and factory representatives to address customer issues and devise effective solutions.Investigated and resolved field-reported quality issues, initiating depot and customer recalls when necessary.Supplied deviations as needed to maintain production continuity and meet critical customer delivery dates.Spearheaded improvements in the P1 EFA process, significantly reducing the time from shipment to receipt by 25%, with reductions to 2 weeks for domestic and 5 weeks for international shipments.Compiled and reported field metrics by part number/commodity, presenting insights to leadership on significant issues and proposing actionable improvement steps. Show less

  • Senior Storage Field Support Product Engineer

    Feb 2024 - now

  • Senior Storage Manufacturing Product Engineer

    Nov 2019 - Feb 2024